NHTSA Complaint #10188844 — 2007 BUICK LUCERNE

TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHEN DRIVING THE VEHICLE THE STEERING WHEEL HAS TO BE TURNED SLIGHTLY TO THE LEFT TO GET THE VEHICLE TO DRIVE STRAIGHT AND STAY IN THE LANE. THE DEALER STATED THAT THE VEHICLE NEEDED AN ALIGNMENT AT 300 MILES. AT 600 MILES THE SERVICE MANAGER ACKNOWLEDGED THAT THE PROBLEM STILL EXIST AND PERFORMED ANOTHER ALIGNMENT. AN ALIGNMENT WAS DONE FOUR TIMES AND THE PROBLEM STILL EXISTED. THE DEALER ALSO SHIMMED THE ENGINE CRADLE, BUT WHEN THE CONTACT TEST DROVE THE VEHICLE THE FAILURE CONTINUED TO OCCUR. THE CURRENT MILEAGE WAS 1,400, AND THE FAILURE MILEAGE WAS 300. *AK