NHTSA Complaint #10188386 — 2001 CHEVROLET TAHOE

TL*THE CONTACT OWNS A 2001 CHEVROLET TAHOE. THE CONTACT NOTICED THAT THE VEHICLE WAS EXPERIENCING OIL CONSUMPTION FAILURE. TRACY CHEVROLET PERFORMED AN OIL CONSUMPTION DIAGNOSTIC THAT SPANNED THREE YEARS. THE RESULT OF THE DIAGNOSTIC WAS THAT THERE WAS POTENTIAL ENGINE FAILURE. IN 2004, THE DEALER STATED THAT THE CYLINDER HEAD LEVEL WAS MISSING A PART FROM THE FACTORY ASSEMBLY. TWO MONTHS LATER, THE VEHICLE CONTINUED TO EXPERIENCE OIL CONSUMPTION FAILURE. A GENERAL MOTORS CUSTOMER SERVICE AGENT PROMISED TO PROVIDE A NEW ENGINE IF THE REPAIR TO THE CYLINDER DID NOT REMEDY THE FAILURE. THREE YEARS LATER, THE DEALER PERFORMED ANOTHER OIL CONSUMPTION TEST AND FOUND YET ANOTHER PART MISSING FROM THE ORIGINAL ASSEMBLY. THE CONTACT ASKED GENERAL MOTORS TO REPLACE THE ENGINE AS PROMISED BUT THEY REFUSED TO COMPLY. THE CURRENT MILEAGE IS 83,600 AND FAILURE MILEAGE WAS 15,000.