NHTSA Complaint #10188291 — 2005 BUICK TERRAZA

SINCE OCTOBER 2006 I HAVE TAKEN THE '05 BUICK TERRAZA TO MOSSY PONTIAC BUICK GMC OF NEW ORLEANS FOR THE FOLLOWING ISSUES: DVD STATIC NOISE, UNUSUALLY LOUD, EXHAUST NOISE ON TAKE-OFF, BRAKES, ABS LIGHTS COME ON, ONSTAR, AND IGNITION/STARTER CONTINUES TO TURNOVER AFTER RELEASING THE STARTER KEY. AFTER 10-15 VISITS TO THE DEALERSHIP FOR THE SAME ISSUES THEY SAY THAT THEY REPLACED THE MUFFLER AND THE CATALYTIC CONVERTER, AND THAT ANY NOISE I HEAR IS INHERENT TO THE VEHICLE. I WAS ALSO INFORMED THAT THE DVD NOISE I HEARD WAS INHERENT TO THE VEHICLE UP UNTIL MY LAST VISIT ON APRIL 10, 2007 AT WHICH TIME I WAS INFORMED OF A BULLETIN THAT DESCRIBED THE PROBLEM I HAD BEEN HAVING SINCE OCTOBER 2006. EITHER WAY, THAT ISSUE WAS STILL NOT FIXED AFTER LEAVING MY VEHICLE AT THE DEALERSHIP FOR APPROXIMATELY 10 HOURS. ALSO, ACCORDING TO THE DEALERSHIP THE ABS LIGHT ISSUE AND THE IGNITION/STARTER ISSUE COULD NOT BE DUPLICATED. THEREFORE , THEY ARE LIKELY INHERENT TO THE VEHICLE. *AK I PLACED A COMPLAINT WITH BUICK CUSTOMER CARE ON APRIL 10 AFTER NOT HAVING ANY RESOLUTION TO MY PROBLEMS, AND THEY INFORMED ME THAT THERE IS NOTHING THEY CAN DO OTHER THAN OFFER ME A $1000 REBATE FOR BUYER LOYALTY TOWARDS A NEW GM VEHICLE. MY CAR CURRENT HAS 38,600 MILES, BUT I PURCHASED IT WITH 23K (CERTIFIED WHICH SUPPOSELY EXENDED THE WARRANTY TO 39K) AND HAVE BEEN TAKING IT TO THE DEALSHIP FOR ISSUES SINCE THE DAY OF PURCHASE. ANY HELP THAT YOU ALL CAN GIVE ME TO HELP RESOLVE THIS MATTER WOULD BE GREATLY APPRECIATED. *AK