NHTSA Complaint #10188288 — 2003 FORD TAURUS

OUR 2003 FORD TAURUS STARTED TO LEAK FROM SOMEWHERE. THE FLOORS BECAME WET WHEN IT RAINED. WE TOOK THE CAR TO THE FORD DEALERSHIP AND THEY FIXED"THE PROBLEM. THIS HAPPENED 3 MORE TIMES EACH TIME THEY CLAIMED TO HAVE FIXED THE PROBLEM. WE WERE LEFT WITHOUT A CAR FOR A WEEK THE LAST TIME ,AND STILL WE HAVE PROBLEMS WITH THE CAR. THE WATER DAMAGE HAS LEFT MY CAR WITH A FOUL SMELL AND HAS SHORTED OUT OUR BLOWER FOR THE SECOND TIME. FORD IN WATERBURY CT HAS GIVEN UP ON THE CAR AND CLAIMED THAT THEY CANNOT FIND WHERE THE WATER IS COMING FROM. THIS HAPPENED OVER THE COURSE OF ABOUT 1 1/2 YEARS. SINCE THIS TIME OUR WARRANTY HAS RAN OUT AND THE PROBLEM IS NOT FIXED. WE ARE AWARE OF RECALL # 03V087000, BUT WE ARE NOT SURE IF THIS IS PART OF IT. I HAVE RESEARCHED THE INTERNET TO FIND MANY DESCRIPTIONS OF FORD MODELS 2001-2003 WITH THIS SAME PROBLEM. AT THIS POINT THE VALUE OF MY TAURUS HAS DROPPED SIGNIFICANTLY, AND I CANNOT TRADE IN THIS CAR KNOWING THAT THIS PROBLEM HAS NOT BEEN RESOLVED. I'M NOT SURE ANYONE WOULD EVEN WANT THIS CAR AT THIS POINT. WE ARE VERY FRUSTRATED AND FEEL "RIPPED OFF" BY FORD. THIS WAS A BEAUTIFUL CAR WHEN WE BOUGHT IT BUT IS NOW PLAGUED BY WATER DAMAGED CARPETS AND UNHEALTHY MOLD. THE HEATER/AC/BLOWER DOES NOT WORK AND ON VERY COLD, ICY, OR HOT DAYS IT CANNOT BE DRIVEN DUE TO SAFETY HAZARDS.*AK PLEASE HELP US TO RESOLVE THIS PROBLEM WE HAVE NOWHERE LEFT TO TURN. FORD TAURUS 4 DR SEDAN TAN. *AK