NHTSA Complaint #10187634 — 2006 JEEP COMMANDER

WHEN AT OR BELOW FREEZING THE WINDSHIELD WIPERS WILL NOT MAKE CONTACT W/THE WINDSHIELD IN CERTAIN AREAS. MEDVED CHRYSLER /JEEP REPLACED THE WINDSHIELD WIPER BLADES, WHICH ALREADY WAS REPLACED WITH 3 DIFFERENT TYPES PRIOR TO THEM, IT DID NOT CHANGE.*AK THEY THEN REPLACED THE R/F WIPER ARM, WITH NO CHANGE. I ASKED IF THE WINDSHIELD COULD BE THE PROBLEM, CHRYSLER WOULD NOT REPLACE THE WINDSHIELD. ELITE REPLACED THE WINDSHIELD @ NO CHARGE TO MEDVED OR ME. IT BECAME EVEN WORSE!!!! I HAVE SEEN OTHER COMMANDERS DRIVING TOWARDS ME W/THE SAME PROBLEMS IN THE SAME AREA OF THE WINDSHIELD. THE ZONE REP FOR CHRYSLER EVEN STATED "MINE DOES THE SAME THING." THE OBSTRUCTION OF VIEW DIRECTLY IN FRONT OF THE DRIVER AND PASSENGER IS DANGEROUS!! CHRYSLER "CAN'T SEE ANY PHYSICAL DEFECT" SO IT IS NOT A PROBLEM. THE SERVICE MANAGER FOR THE CASTLE ROCK BRANCH OF MEDVED WAS ABLE TO SEE IT ALL HAPPEN FIRSTHAND. HE CALLED CHYRSLER,AND THEY BLEW HIM OFF AS W/THE THE FIRST TIME HE CALLED THEM W/ MY COMPLAINT. I HAVE CALLED CHRYSLER'S 1-800 NUMBER AND THEY WERE LESS THAN HELPFULL, SAID "IT IS UP TO THE DEALER YOU TOOK IT TO TO MAKE A DECISION. THEY HAVE DONE ALL THEY CAN; THIS IS A ENGENIRING OR WINDSHIELD MANUFACTURER DEFECT THAT IS DANGEROUS! THIS VEHICLE CANNOT BE DRIVEN @ OR BELOW FREEZING W/OUT THE WINDSHIELD WIPERS LOOSING TOTAL CONTACT IN A CIRCLE PATTERN DIRECTLY IN THE DRIVERS AND PASSENGERS DIRECT LINE OF VISION IN FRONT OF THE VEHICLE, ONLY CHANGED BY PULLING OVER AND BLASTING THE WINDSHIELD W/FULL HEAT AND FULL DEFROST WITH THE WIPERS ON MEDIUM/HIGH UNTIL THE CIRCLES ARE GONE. ONCE DRIVEN AGAIN THE CIRCLES START SMALL AND BECOME LARGER THE MORE YOU DRIVE IT EVEN W/FULL HEAT AND DEFROST!! THE DEFROSTER AIR FLOW SEEMS GOOD IN THE CENTER OF THE WINDSHIEDL BUT LOWER AS IT GOES OUT TO EITHER SIDE.