NHTSA Complaint #10187278 — 2004 FORD EXPLORER SUSPENSION:FRONT:WHEEL BEARING

Complaint Details

ODI Number	10187278
Vehicle	2004 FORD EXPLORER
Component	SUSPENSION:FRONT:WHEEL BEARING
Date of Incident	March 30, 2007
Date Filed	April 8, 2007
Mileage	45,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AZ

Consumer Description

BOTH FRONT WHEEL BEARINGS FAILED THE WEEK BEFORE LAST ON THE 2004 FORD EXPLORER XLT I BOUGHT NEW FROM FORD MOTOR COMPANY ABOUT 2 YEARS AND 45,500 MILES AGE. I REPLACED BOTH AFTER A DIAGNOSES OF FAILURE BY A FORD DEALERSHIP BY GOING TO A PRIVATE, NON-FORD REPAIR SHOP AT A COST OF JUST OVER $ 781.00. THE LABOR HERE WAS $ 142.00 - THE BALANCE WAS LOCAL TAXES AND THE REPLACEMENT BEARINGS WHICH WERE ONLY AVAILABLE FROM AND PURCHASED FROM FORD MOTOR COMPANY. THE DEALER ALSO DIAGNOSED A DEFECTIVE RING AND PINION GEAR WHICH IS NOT THE CASE - YET. DIDN'T EVEN GET TO THE DRIVER'S FRONT SEAT BACK WHICH HAS COLLAPSED WITHOUT ACCIDENT ON THE DOOR SIDE. *AK

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