NHTSA Complaint #10186645 — 2007 FORD ESCAPE

WE PURCHASED A 2007 FORD ESCAPE IN FEB. WITHIN A FEW DAYS WE NOTICED A STRANGE NOISE WHEN ACCELERATING. WE BROUGHT IT BACK TO THE DEALER & THE MANAGER AGREED THAT THERE WAS INDEED A NOISE. WE BROUGHT IT IN FOR SERVICE & UPON PICKING IT UP THE NEXT DAY, WERE TOLD THAT THERE WAS NOTHING WRONG. THE MANAGER INSISTED THAT THEY INVESTIGATE FURTHER, SO IT WAS KEPT ANOTHER DAY. STILL, NO IDEA WHAT THE NOISE WAS. WE HAVE DRIVEN IN OTHER '07 ESCAPES THAT DO NOT THEY THIS NOISE. NOW IT'S 6 WEEKS LATER, WE HAVE 600 MILES ON A CAR WITH A STRANGE NOISE & FORD MAY FINALLY BE SENDING A TROUBLE SHOOTER TO INVESTIGATE THE SITUATION. SINCE NO ONE KNOWS WHAT IS CAUSING THE NOISE, WE HAVE SOME CONCERNS AS TO THE TRUCKS SAFETY. WE HAVE BEEN TOLD THAT PROBLEM IS OCCURRING IN OTHER '07 ESCAPES. *JB