NHTSA Complaint #10186498 — 2003 DODGE INTREPID

I HAVE A 2003 DODGE INTREPID WITH 72,000 MILES ON IT. WE HAVE HAD THIS CAR SINCE IT HAD 9,000 MILES ON IT AND HAVE DONE ALL THE SUGGESTED REPAIRS AND OIL CHANGES SINCE THE FIRST DAY WE HAD IT. RECENTLY WHILE MY HUSBAND WAS DRIVING THE CAR IT STARTED TO SHAKE VIOLENTLY ON THE FREEWAY (ALMOST CAUSING A FEW ACCIDENTS) AND THE RPM'S JUMPED WAY UP OVER 4000. THEN THE ENGINE LIGHT CAME ON. THE REPAIR SHOP SAID IT WAS THE CAM SENSOR. IT WAS REPLACED AND WITHIN AN HOUR THE SAME THING HAPPENED. TOOK THE CAR BACK AND THEY SAID IT WAS THE CRANK SENSOR, REPLACED THAT, SAME THING HAPPENED WITHIN 5 MINS OF THE REPAIR SHOP. THE SHOP THEN TOLD US THAT THE ENGINE WAS BAD AND THERE WAS A HISTORY WITH THE 2.7'S. WE TOOK THE CAR TO THE DEALER FOR A SECOND OPINION AND THEY SAID WE COULD REPLACE THE TIMING CHAINS AND THAT WOULD SAVE THE CAR FOR A YEAR OR SO UNTIL WE COULD GET IT PAID OFF (STILL OWE $6000) BUT IT WOULD COST $1700 PLUS TAX. WE DECIDED TO DO THAT, HOWEVER THE DEALER CALLED US BACK AND SAID AFTER THEY GOT THE ENGINE APART THEY NOTICED IT WAS FULL OF SLUDGE AND THE TIMING CHAINS WERE FINE. THEY RECOMMENDED A NEW ENGINE AND QUOTED US OVER $6000. I HAVE SEEN THOUSANDS OF PEOPLE WITH THIS ISSUE. WE HAVE BOUGHT 3 DODGE/CHRYSLER VEHICLES IN THE LAST 5 YEARS FROM THIS DEALER AND THEY WOULD DO NOTHING TO COMPENSATE US. WE EVEN OFFERED TO BUY A NEW CAR THERE IF WE COULD GET ACCURATELY COMPENSATED AND THEY SAID MY CAR IS WORTH NOTHING! CHRYSLER DOES NOT STAND BEHIND THEIR PRODUCTS AND SHOULD BE FORCED TO REPLACE THESE ENGINE THAT THEY KNOW HAVE AN ISSUE. WHAT EVER HAPPENED TO CUSTOMER SERVICE, ESPECIALLY TO A CUSTOMER THAT HAS SHOWN YOU LOYALTY?????? *JB