NHTSA Complaint #10186088 — 2007 FORD FIVE HUNDRED

STRUCTURE:BODY issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10186088
Vehicle	2007 FORD FIVE HUNDRED
Component	STRUCTURE:BODY
Date of Incident	January 15, 2007
Date Filed	March 24, 2007
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	ND

Consumer Description

SIX MONTHS AFTER WE PURCHASED OUR NEW FORD 500 FROM A LOCAL DEALER WE HAD MICE IN THE CAR. THEY ATE A HOLE IN THE REAR SEAT AND GOT INTO OUR WINTER SURVIVAL GEAR INCLUDING A DOWN SLEEPING BAG. THE DEALER WAS VERY COOPERATIVE AND TRACKED HOW THE MICE GOT IN. IT WAS THROUGH THE AIR RELEASE VENTS IN THE TRUNK. THE MICE SIMPLY CAME IN THROUGH THE VENTS THAT WERE DESIGNED TO RELEASE AIR WHEN THE DOORS WERE CLOSED. IT WAS A DESIGN FLAW. ALL FORD WOULD HAVE HAD TO DO WAS TO INCLUDE METAL SCREEN OVER THE VENTS. WHEN OUR LOCAL DEALER ASKED FORD TO COVER THE COST OF REPLACING THE SEAT THEY WERE TOLD THAT THE FACTORY DIDN'T COVER MICE. WE LIVE IN A COLD CLIMATE. SOMEONE LIVING IN THE SOUTH OR SOUTHWEST COULD HAVE A LOT NASTIER VISITOR IN THEIR CAR THAN A MOUSE. EVEN MICE CAN CHEW ON WIRES AND TRASH A CAR IN A SHORT TIME. AK

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