NHTSA Complaint #10186004 — 2002 FORD FORD TRUCK

75400 MILES. NOISE FROM REAR END BECOMING MORE NOTICEABLE. ALSO, THE TRANSMISSION SUDDENLY WON'T SHIFT FROM 2ND TO 3RD. DEALER DIAGNOSED THE REAR END PROBLEM AS BEARINGS NEEDED TO BE REPLACED AND PROBABLY THE REAR HUBS WERE BAD. THE TRANSMISSION WAS BAD, AND NEEDED TO BE REPLACED. FORD DEALER SERVICE ADVISED ME TO CONTACT FORD 800 NUMBER, AND OPERATOR AFTER PUTTING ME ON HOLD AND TALKING TO THE DEALER TURNED THE PROBLEM OVER TO THE NEXT LEVEL OF CUSTOMER CAR BECAUSE HER LIMIT OF $500 WOULD NOT BEGIN TO COVER THE REPAIRS. FORD COSTUMER CARE CALLED ME AND AFTER LETTING ME TELL MY STORY SAID THERE WAS NO PROGRAM DOLLARS AVAILABLE FOR ASSISTING IN FIXING EITHER PROBLEM, EVEN THOUGH THE REAR END PROBLEM WAS DIRECTLY RELATED TO THE PREVIOUS VISIT AT 74,400 MILES PER THE DEALERS RECOMMENDATION. ALSO INFORMED ME THAT NOT EVEN THE $500 WAS AVAILABLE ,AND THE OPERATOR HAD NO RIGHT TO OFFER THAT AMOUNT. TOOK THE CAR FROM THE DEALER AFTER PAYING $120, PLUS $100 CAR RENTAL THEY WOULD NOT COVE) SINCE THE MILEAGE WAS 400 OVER WARRANTY 75000 MILEAGE LIMIT TO DIAGNOSE A PROBLEM THEY FAILED TO CORRECTLY DIAGNOSE THE FIRST 2 TIMES. *AK