NHTSA Complaint #10185415 — 2006 FORD EXPLORER

2006 FORD EXPLORER EDDIE BAURER- WITHIN 12 HOURS OF PURCHASING THE CAR, THE STARTER CAUGHT ON FIRE, CAR WAS OUT OF SERVICE 1 WEEK. TRANSMISSION HESITATED FROM A COLD START ESPECIALLLY BAD WHEN PULLING OUT INTO TRAFFIC. ENGINE ROARED AT TIMES, SOUNDED LIKE A JET TAKING OFF. DEALER SAID THIS WAS NORMAL, IT WAS THE ENGINE FAN ???? CAR LURCHED FORWARD WHEN STARTING ON SEVERAL OCCASIONS. AT FIRST SERVICE DEPT AGREED THERE WAS A PROBLEM WITH 8 CYLINDER TRANSMISSION AND THAT THEY WERE NO FIXES BUT THEN THE FORD REP GOT INVOLVED AND SUDDENLY THEY COULDN'T FIND ANY PROBLEMS WITH THE CAR. THEY SUGGESTED THAT OUR ONLY RECOUSE WAS TO GO THRU THE LEMON LAW WHICH WE DID. IT WAS A LONG DRAWN OUT PROCESS BUT AFTER 6 MONTHS OF DEALING WITH THE SITUATION, THE LEMON ARBITRATION RULLED IN OUR FAVOR AND FORD WAS REQUIRED TO BUY BACK THE EXPLORER. I HAD A FORD EXPEDITION FOR 9 YEARS AND LOVED IT BUT AFTER THIS FIASCO WITH THE EXPLORER AND FORD'S REFUSAL TO STAND BEHIND THEIR PRODUCT, I WILL NOT EVER BUY ANOTHER FORD. I NOW HAVE A TOYOTA 4RUNNER AND COULDN'T BE HAPPIER. WHILE IT DOESN'T HAVE SOME OF THE SPECIAL FEATURES OF THE EXPLORER, THE PIECE OF MIND OF KNOWING THAT IT WILL ACTUALLY GO WHEN I PULL OUT INTO TRAFFIC IS IMMEASUREABLE. TO THOSE STILL HAVING THE PROBLEMS, I WOULD SUGGEST THE LEMON LAW.