NHTSA Complaint #10185345 — 2002 DODGE DAKOTA

UPON THE RETURN OF MY 2002 DODGE DAKOTA QUAD CAB FROM DEALER SERVICE, I NOTICED WHAT LOOKED LIKE A SPOT OF GRAY SPRAY PAINT ON THE FRONT PASSENGER FENDER. THINKING THAT SOMEONE HAD ACCIDENTALLY OVERSPRAYED SOMETHING WHILE THE VEHICLE WAS NEARBY, I 'LET IT GO'. ABOUT TWO WEEKS LATER, I NOTICED THAT THE SPOT HAD GROWN FROM THE ORIGINAL SIZE (ABOUT THE SIZE OF A QUARTER) TO ABOUT THREE INCHES ACROSS. THINKING THAT PERHAPS I WAS 'SEEING THINGS', AGAIN, I LET IT GO. HOWEVER, TWO MORE WEEKS PASSED WHEN I STARTED NOTICING THE SAME GRAY COLOR APPEARING THE ENTIRE LENGTH OF THE PASSENGER SIDE FRONT FENDER AND BEGINNING TO SHOW ON THE DRIVER SIDE FRONT FENDER AS WELL. I TELEPHONED THE DEALER AND WAS TOLD THAT PAINT / FINISHES WERE NOT WARRANTY ITEMS, AND EVEN IF IT HAD BEEN A WARRANTY ITEM, MY WARRANTY HAD EXPIRED (NOTE: MILEAGE WAS APPROXIMATELY 38,000 MILES AT THE TIME). I CONTACTED DAIMLER-CHRYSLER ONLINE CUSTOMER SUPPORT REGARDING THE ISSUE, AND WAS TOLD THAT THEY COULD NOT HELP ME BECAUSE THEY COULDN'T PHYSICALLY INSPECT THE VEHICLE. SOME TIME LATER, I TOOK THE VEHICLE IN TO THE DEALERSHIP FOR A DIFFERENT REPAIR, BUT DID MENTION THE FADING PAINT. I WAS TOLD THEN THAT I WOULD HAVE TO TAKE THE VEHICLE TO A DEALERSHIP THAT HAD BODY/PAINT FACILITIES AND HAVE THEM LOOK AT IT. (NOTE: I WAS NOT TOLD THAT WHEN I CALLED ABOUT THE PAINT THE FIRST TIME.) I TOOK THE VEHICLE TO A DEALERSHIP WITH A BODY/PAINT FACILITY. I WAS TOLD THAT THE 'BRUTAL TEXAS SUN' WAS THE CULPRIT - CAUSING MY PAINT TO FADE. (NOTE: MY 1996 GEO PRIZM AND 2000 KIA OPTIMA ARE SUBJECTED TO THE SAME BRUTAL TEXAS SUN, BUT SHOW NO SIGNS OF FADING PAINT.) I WAS TOLD THAT MY CASE COULD BE SUBMITTED FOR CONSIDERATION, BUT NOT TO EXPECT A POSITIVE RESULT. AS EXPECTED, THOSE WITH AUTHORITY TO APPROVE A REPAIR DENIED IT. AGAIN, I CONTACTED DAIMLER-CHRYSLER ONLINE CUSTOMER SUPPORT EXPRESSING MY DISSATISFACTION WITH THE QUALITY OF THE PAINT, AND THE LACK OF SUPPORT DURING THE ORDEAL.