NHTSA Complaint #10184910 — 2007 SCION TC

DRIVING 45 MPH AT NIGHT, HEARD A LOUD CRACK, PULLED OVER AND FOUND THE WIND DEFLECTOR HAD SHATTERED(SEEMS LIKE IT WAS STRUCK BY A SMALL ROCK?). FRAGMENTS OF DEFLECTOR GLASS WERE MISSING, BUT THANKFULLY IT DOESN'T SEEM LIKE ANY CARS BEHIND WERE HIT WITH THE FRAGMENTS. TOOK IT TO THE DEALERSHIP AFTER A WEEK WHEN BEING IGNORED BY EMAIL AND PHONE, BOTH SENT ME IN A LOOP(PARTS DEPT TELLS ME IT'S COVER UNDER WARRANTY AND SENDS ME TO SERVICE DEPT, SERVICE DEPT SAID IT IS NOT COVER IN THE WARRANTY AND SENDS ME BACK TO THE PARTS DEPT), THEY WERE TRYING TO IGNORED THE ISSUE, AND DIDN'T BOTHER TO TRY AND HELP FIX THE FAILURE. SAID THE RECALL AFFECTED 05-06 MODELS ONLY SO ANY SIMILAR ISSUES WITH 07 IS NOT COVERED. CALLED A 2ND DEALERSHIP ABOUT COSTS ESTIMATES, SAME LOOP. IT WAS VERY DIFFICULT TO GET HOLD OF THE INFORMATION TO FIX THIS, EG. PARTS AND LABOR COST. *JB