NHTSA Complaint #10184823 — 1999 COACHMEN SPORTSCOACH

I OWNED A 1999 COACHMAN FUTURA LITE TRAVEL TRAILER RM 2652 SERIAL NUMBER 82202673. WE HAD TROUBLE WITH THE REFRIGERATOR FROM THE TIME OF PURCHASE. I DID NOT HER ABOUT THE DOMETIC REFRIGERATOR RECALL. THE TRAVEL TRAILER BURNED TO THE GROUND. A SLEEPING MOTHER AND A 3 YER OLD ESCAPED, THE PETS - A MOTHER DOG AND PUPPY UNABLE TO BE RESCUED DIED TRAPPED IN THE FIRE. I TALKED TO THE DOMETIC HOTLINE AND THEY SAID THEY WOULD SEND ME A PACKAGE TO MAKE A CLAIM BUT NO PACKAGE ARRIVED AND I AM HAVING TROUBLE COMMUNICATING WITH ANY ONE FROM DOMETIC. I HAVE A TOTAL LOSS OF MY TRAVEL TRAILER- THE SIDE WHERE THE TRAVEL TRAILER REFRIGERATOR WAS IS BURNED ORANGE. THE FIRE WAS SUDDEN AND INTENSE BURNING UP THE ENTIRE TRAVEL TRAILER IN A VERY SHORT TIME. I WANT DOMETIC TO BEGIN TO TALK TO ME AND SETTLE WITH ME FOR THE LOSS. I HAVE NEVER EVER RECEIVED ANYTHING AS A WARNING FROM DOMETIC, RECALL NOTICE, OR RESPONSE TO ME CALLING ABOUT THE FIRE. I NEED GOVERNMENT AGENCY HELP. IS THERE A CLASS ACTION LAWSUIT OR DOMETIC LEGAL REP I NEED TO TALK TO ABOUT THIS? HOW CAN I GET AN ENGINEER TO VERIFY THE FIRE ORIGINATED IN THE REFRIGERATOR. THE COUNTY IT BURNED DOWN IN DOES NOT HAVE A FIRE MARSHALL. THE DEPUTY ON THE SCENE OF THE FIRE VERBALLY SAID THE FIRE LOOKED LIKE IT STARTED IN THE REFRIGERATOR BUT I DO NOT HAVE HIS REPORT AND HE ALSO SAID THAT I MIGHT HAVE TO GET AN ENGINEER TO DO A REPORT. WILL DOMETIC SETTLE THIS CLAIM OR DO I HAVE TO GET MY OWN ATTORNEY TO FORCE DOMETIC TO RESPOND TO THIS CLAIM? I HAVE DULY REPORTED IT TO THEM ON THEIR HOTLINE NUMBER. THE FIRE HAPPENED IN EARLY DECEMBER 2006 AND NOW THIS IS MARCH 2007. JB