NHTSA Complaint #10184355 — 1999 VOLKSWAGEN JETTA

I OWN A 1999.5 VOLKSWAGEN JETTA IV GLS. THERE IS A MAJOR PROBLEM WITH THE WINDOW REGULATORS AND VOLKSWAGEN REFUSES TO RECALL THEM. THEY KNOW THERE IS A PROBLEM AS THEY HAVE ISSUED A 7-YEAR EXTENDED WARRANTY ON THE PART. I HAVE HAD TO GET THE REGULATOR REPLACED ON MY FRONT PASSENGER SIDE WINDOW TWICE, DUE TO WINDOW FALLING INTO DOOR. THIS WAS UNDER EXTENDED WARRANTY. HOWEVER MY FRONT DRIVER SIDE WINDOW (WHICH I HARDLY EVER USE) HAS FALLEN INTO THE DOOR. I AM NOW OUTSIDE OF THE EXTENDED WARRANTY PERIOD AND THE DEALERSHIP IS TRYING TO CHARGE ME $500 TO REPLACE THE REGULATOR. I SHOULD NOT HAVE TO SPEND $500 I DO NOT HAVE ON A PART THAT IS KNOWN AND WELL DOCUMENTED TO BE FAULTY. THIS DEFECTIVE PART POSES SEVERAL DANGEROUS POSSIBILITIES. FOR EXAMPLE I AM CURRENTLY DRIVING WITH PLASTIC WHERE THE WINDOW SHOULD BE TO SECURE THE CAR FROM WEATHER AND INTRUDERS. I CAN HARDLY SEE THROUGH IT; THIS IS VERY DANGEROUS, IT IS A HUGE BLIND SPOT. IF THERE IS AN ATTACKER I CAN NOT SHUT THE WINDOW. I CAN NOT SECURE THE CAR. IF THE WEATHER WAS BAD DRIVING WOULD BE DIFFICULT. SOMETIMES THE FAULTY REGULATORS MAKE THE WINDOWS STUCK CLOSED. IF THERE WAS A WRECK SOMEONE COULD GET TRAPPED INSIDE. PLEASE PUT PRESSURE ON VOLKSWAGEN TO DO A FULL RECALL ON THIS PART. EVERYONE WHO HAS A RECENT VOLKSWAGEN HAS EXPERIENCED THE WINDOW REGULATOR FAILURE. IT IS IRRESPONSIBLE AND NEGLIGENT FOR VOLKSWAGEN NOT TO RECALL THIS. *JB