NHTSA Complaint #10184197 — 1993 MERCEDES BENZ 300 SERIES ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

Complaint Details

ODI Number	10184197
Vehicle	1993 MERCEDES BENZ 300 SERIES
Component	ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
Date of Incident	February 5, 2007
Date Filed	March 5, 2007
Mileage	160,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CT

Consumer Description

THE INSULATION AROUND THE SPARK PLUG WIRES INSIDE OF THE IGNITION HARNESS HAS DETERIORATED CAUSING SHORT CIRCUITS AND MISFIRING. THIS OCCURRED IN A MODEL 1993, 300E WITH 160,000 MILES. THIS IS PREMATURE FOR A VEHICLE BOASTING LONGEVITY AND RELIABILITY. REPORTING OF THIS SAME PROBLEM IS SO WIDESPREAD SUGGESTING POOR DESIGN CHOICE IN PLACEMENT OF THE HARNESS AND/OR INFERIOR INSULATING MATERIAL. THE COST OF THE REPLACEMENT HARNESS HAS JUMPED FROM AROUND $400 IN 2004 TO OVER $900 TODAY ( FEB 2007). IS THIS GOOD CUSTOMER SERVICE OR EXPLOITATION OF CUSTOMER TRUST? *JB

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