NHTSA Complaint #10183616 — 2000 MERCURY MERCURY

TL* - THE CONTACT OWNS A 2000 MERCURY MARQUIS. THE CONTACT STATED THAT THERE WAS A SAFETY RECALL, BUT IN ACTUALITY IT WAS A SAFETY BULLETIN ON THE WINDSHIELD WIPER MODULE. THE DEALER AND MANUFACTURER STATED THAT THERE WAS NO SAFETY RECALL ON THE WINDSHIELD WIPER MODULE. AS SOON AS REACHING 70 MPH THE WINDSHIELD WIPERS STARTED RUMBLING AS IF SOMETHING WAS LOOSE. IF THE WEATHER WAS POOR THE VISIBILITY WAS DIMINISHED. THE CONTACT STATED THAT HAD DONE THIS SINCE THE PURCHASE DATE. THE CONTACT HAD REPLACED THE WINDSHIELD WIPER BLADES THREE TIMES WITH EXPENSIVE WIPER BLADES, BUT IT DID NOT REMEDY THE FAILURE. THAE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 83,360.*AK