NHTSA Complaint #10183491 — 2004 4-STAR TRAILERS HORSE TRAILER

TL*- THE CONTACT TOOK HIS 2004 KIEFER BUILT HORSE TRAILER TO DEALER TO GET A TIRE REPLACEMENT AND WAS INFORMED THAT THERE WAS SOMETHING WRONG WITH THE AXLE. AFTER THE TIRE WAS REPLACED HE TOOK THE VEHICLE TO GRAND CHAMPION AND THEY INFORMED HIM THAT THE TIRE NEEDED BALANCING. GRAND CHAMPION TOLD THE CONTACT THAT THE TIRE WAS BALANCED WHEN THE TIRE COMPANY REPLACED THE TIRE. THE CONTACT TOOK THE VEHICLE IN ABOUT 4-6 MONTHS LATER AND WAS INFORMED THAT THE SAME TIRE WAS WEARING AGAIN. HE THEN TOOK THE VEHICLE BACK TO GRAND CHAMPION , AND WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE CONTACT INFORMED GRAND CHAMPION THAT THE TIRE COMPANY TOLD HIM THAT THERE WAS A PROBLEM WITH THE AXLE, WHICH WAS THE CAUSE OF THE TIRE WEARING OUT SO FAST. THE CONTACT STATED THAT 4 MONTHS LATER WHILE DRIVING HE CAME TO A STOP AND GOT OUT OF THE VEHICLE AND SAW SMOKE COMING FROM THE WHEEL. HE PULLED OVER TO A PARKING LOT AND THE WHEEL CAME OFF THE VEHICLE. HE CONTACTED GRAND CHAMPION ,AND WAS VERY UPSET. HE STATED THAT HE HAD HORSES ON THIS VEHICLE AND THERE COULD HAVE BEEN A CRASH IF HE HADN'T NOTICED THE SMOKE FROM THE BACK OF THE VEHICLE. GRAND CHAMPION INFORMED THE CONTACT THAT HE NEEDED TO GET THE VEHICLE BACK TO THEM. THE CONTACT DID GET THE VEHICLE BACK TO THE DEALERSHIP, AND THEY HAD THE TRAILER FOR 3-4 WEEKS AND INFORMED THE CONTACT THAT THEY REPLACED THE AXLE ON THE VEHICLE BUT THEY DID NOT REPLACED THE FENDER. *AK