NHTSA Complaint #10183411 — 2003 FORD TAURUS

WATER WAS NOTICED IN THE FLOOR BOARD ON PASSENGER SIDE. A FEW DAYS LATER, 2/20/2007, MY BLOWER MOTOR WENT OUT. I CALLED LOCAL FORD DEALERSHIP AND WAS TOLD TO BRING IT IN. TURNED OUT TO BE A WELL KNOWN WATER LEAK PROBLEM STEMMING FROM A DESIGN DEFECT LEAKS AT THE BASE OF THE WINDSHIELD. IT ALLOWS WATER TO GET INTO THE BLOWER MOTOR AND THE REST IS HISTORY. I PAID $324 FOR THE REPAIRS AND THE REPLACEMENT COWL STILL BOWS SO THE WATER CAN CONTINUE TO ENTER WITH THE SAME RESULTS. I RETURNED MY CAR THIS MORNING 2 23 07, (THE DAY AFTER PICKED IT UP IN THE DARK) TO EXPRESS MY DISSATISFACTION AND WAS TOLD TO COME BACK MONDAY. HOW CAN A CAR MANUFACTURER OF 100 YEARS NOT KNOW WHAT IT IS GOING TO LEAK...AT THE BASE OF THE WINDSHIELD??!! FORD NEEDS TO CORRECT THIS PROBLEM. THANKS. *JB