NHTSA Complaint #10183083 — 2006 KIA SEDONA

I BOUGHT MY 2006 KIA SEDONA BRAND NEW. AFTER TAKING DELIVERY OF IT, MY FAMILY AND I TOOK THE VEHICLE HOME. AS WE STOPPED IN TRAFFIC, WE IMMEDIATELY NOTICED A MISFIRE OF THE ENGINE. WE DROVE IT ANOTHER MILE OR SO, THINKING THE GLITCH WOULD REMEDY ITSELF. UPON STOPPING AT ANOTHER INTERSECTION, WE OBSERVED THE SAME MISFIRE/TREMBLING AS BEFORE. NOT KNOWING WHAT WAS HAPPENING, WE DROVE HOME. WE TOOK IT BACK TO THE DEALER THAT SAME NIGHT. THE DEALER WAS VERY APOLOGETIC, AND OFFERED US A USED COMPETITOR'S MINIVAN AS TRANSPORTATION UNTIL THEY RESOLVED THE PROBLEM. I PICKED UP MY VEHICLE TWO DAYS LATER. THEY HAD A SERVICE BULLETIN INDICATING OF A POTENTIAL PROBLEM WITH THE SPARK PLUGS. KNOWING THIS INFORMATION IN ADVANCE, THE DEALERSHIP COULD HAVE AVOIDED AN EMBARRASSMENT BY REPLACING THE PROBLEM SPARK PLUGS ON ALL THEIR MINIVANS, INSTEAD OF WAITING TO HAVE AN UPSET CUSTOMER WALK UP TO THEM AND LETTING THEM KNOW THERE WAS A PROBLEM. SERVICE BULLETINS SHOULD BE ADDRESSED AS SOON AS THE DEALERSHIP RECEIVES THEM, NOT WHEN THERE IS A PROBLEM. *JB