NHTSA Complaint #10182887 — 2005 MERCEDES BENZ SLK

[XXX] 2005 SLK 350 I HAVE A MANUAL TRANSMISSION IT IS HARD TO GET INTO FIRST GEAR FROM NEUTRAL WHERE IT SLIPS INTO REVERSE. THE DEALER HAS NOT SO FAR BEEN ABLE TO DUPLICATE THIS. I FOUND ONLINE THAT THERE IS A TSB ON THIS. THEY SAY UNLESS THE CAN DUPLICATE THIS THEY WILL NOT PROCEED WITH IT. I INFORMED THE DEALER EARLIER THAT I HAD A WRITTEN NOTE FROM MY FRIEND WHO WAS WITH ME ONCE WHEN IT HAPPENED, THEY DID NOT CARE. TSB TELLS THE DEALER IF YOU RECEIVE CUSTOMER REPORTS IN THE ABOVE MODEL VEHICLES OF FIRST OR REVERSE GEARS BEING DIFFICULT TO ENGAGE FROM NEUTRAL AND/OR THE SHIFTER CATCHING BETWEEN GEARS DURING THE UPSHIFT, THIS MAY BE DUE TO INSUFFICIENT LUBRICATION OF THE TRANSMISSION INPUT SHAFT NOT ALLOWING THE CLUTCH DISC TO MOVE FREELY. THIS IS A DANGEROUS SITUATION THAT HAPPENED FIVE TIMES. MERCEDES HAD THERE REGIONAL REP LOOK AT THE CAR AND HE COULD NOT DUPLICATE IT FOR THE SHORT DRIVE HE DID. THE TECH STATED THE SAME BUT THEN THIS IS THE SAME TECH WHO CLAIMED HE FIXED TWO OTHER PROBLEMS THAT WERE STILL A PROBLEM AS NOTED BY THE REGIONAL REP. ON THE WAY HOME FROM THE DEALER, SARASOTA MERCEDES THE CAR DID THE SAME GOING INTO REVERSE AT A LIGHT FROM NEUTRAL AND I JUST MISSED AN ACCIDENT BACKING UP WHEN THE LIGHT CHANGED WHILE THE CAR BEHIND ME WENT FORWARD. I WAS SO UPSET BY THIS I TRADED IN THE CAR ON THE WAY HOME KNOWING THAT THE DEALER AND MERCEDES HAD NO INTENTION OF RECTIFYING THIS KNOWN PROBLEM AS SHOWN BY THE TSB. MERCEDES AND THE DEALER REFUSED TO APPLY THE TSB BUT THEY REFUSED AND LET ME DRIVE AWAY WITH AN UNSAFE VEHICLE WITH AN ACCIDENT WAITING TO HAPPEN. THIS IS INCOMPETENCE ON BOTH OF THEIR PARTS. THIS IS THE TSB NUMBER: P-26-50-02TITLE: MANUAL TRANS - FIRST OR REVERSE GEAR DIFFICULT TO ENGAGE. IT USED TO BE ON THE INTERNET BUT AFTER I WROTE TO THE PRESIDENT/CEO, GENERAL MANAGER CUSTOMER SERVICE AND THE VP OF SALES AND MARKETING IT WAS REMOVED, THAT WAS THEIR RESPONSE TO MY PROBLEM. *NM UPDATED 07/11/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C