NHTSA Complaint #10182264 — 2003 DODGE DURANGO

POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE) issue reported to NHTSA

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Fire Vehicle Towed

Complaint Details

ODI Number	10182264
Vehicle	2003 DODGE DURANGO
Component	POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Date of Incident	January 24, 2007
Date Filed	February 11, 2007
Mileage	42,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

MY WIFE HAD OUR 2003 DURANGO IN TO THE LOCAL DODGE DEALER FOR SERVICE ONE MORNING A FEW WEEKS AGO, SINCE IT WOULD NOT COME OUT OF 4 WHEEL DRIVE AND WAS STEERING FUNNY AND VIBRATING/CLUNKING. THEY TOLD HER IT WAS STILL UNDER WARANTY AND A PART WOULD HAVE TO BE ORDERED (TRANSFER MODULE) FOR THE CONTROL OF IT BUT IT WAS OK TO DRIVE TILL IT CAME IN AND COULD BE REPLACED. NONE WERE AVAILABLE AND CLEVELAND SHOWEDED THEM ON BACK-ORDER. MY WIFE DROVE TO OIL CITY, PA TO PICK UP PARTS FOR ME AND IT CAUGHT FIRE ON THE WAY ( SHE HAD TALKED TO THE DEALER A FEW MINUTES EARLIER ON HER CELL PHONE AS THE PROBLEM WAS GETTING WORSE AND THEY ASSURED HER IT WAS OK). SHE HAD TO PULL OVER AND CALL 911. THE FIRE AND POLICE WERE QUICK IN RESPONDING AND THE FIRE WAS PUT OUT AFTER A TOTAL LOSS OF THE VEHICLE. NOW THE DEALER WON'T DO ANYTHING ABOUT IT. MY WIFE COULD HAVE EASILY BEEN KILLED. *NM

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