NHTSA Complaint #10182231 — 2006 MAZDA MAZDA3

I AM WRITING IN REGARDS TO MY MAZDA3 THAT I HAVE TAKEN TO YOUR CERTIFIED MAZDA REPAIR CENTER 5 (FIVE) TIMES WITH NO SUCCESS OF REPAIR. THE FAILURE OF A SUCCESSFUL REPAIR SUBSTANTIALLY IMPAIRS THE SAFETY AND VALUE OF MY VEHICLE. I WOULD LIKE TO GET THIS SITUATION RESOLVED AT ONCE SO THAT I CAN GO ON WITH MY LIFE WITHOUT THE WORRY OF PAYING FOR A LEMON CAR AND STOP HAVING TO DRIVE AROUND IN A RENTAL CAR THAT IS LESS FUEL EFFICIENT AND LESS COMFORTABLE THAN MY CAR. THERE ARE THREE MAJOR REASONS I REQUESTED SERVICE FOR MY CAR: 1. THE SERVICE ENGINE LIGHT HAS BEEN COMING ON RANDOMLY. 2. ON ONE OCCASION THE VEHICLE HAS STALLED ON AN ONCOMING RAMP OF RT. 202 TRAVELING AT APPROXIMATELY 35 MILES PER HOUR. I COULD HARDLY PULL THE CAR OVER BECAUSE THE STEERING WHEEL WAS TOO HEAVY TO OPERATE. FORTUNATELY THERE WAS NO TRAFFIC ACCIDENT. 3. ANOTHER MAJOR REASON FOR MY SAFETY WORRIES IS THAT THE SIDE AIRBAG OFF LIGHT STARTED TO COME ON CONSTANTLY. AFTER AN EXPERT VISIT, I WAS TOLD THAT I WILL BE GETTING A NEW CAR. 2 WEEKS AFTER THAT THE PAPERWORK PROCESSES WAS COMPLETED A NEW CAR WAS READY FOR ME TO PICK UP, SO I WENT TO THE DEALERSHIP TO PICK UP MY CAR ONLY TO FIND OUT THAT I HAD TO PAY $2,300 IN ORDER TO TAKE THE NEW CAR. THEN THE NEXT DAY I WAS TOLD BY YOU ON THE PHONE THAT THE DEAL WAS CANCELLED BY MAZDA BECAUSE I DIDN'T WANT TO PAY FOR THIS UNFAIR RESOLUTION. THEN THE OWNER OF THE DEALERSHIP PERSONALLY EXPLAINED TO ME THAT THEY NEEDED TO PURCHASE MY CAR, SELL IT TO ANOTHER CONSUMER AND THEN SELL ME A NEW CAR. THERE ARE TWO THINGS UNETHICAL ABOUT THIS: 1. YOU CANNOT SELL A CAR WITH SAFETY DEFECTS TO ANOTHER CONSUMER. 2. YOU CANNOT LEAVE ME WITH NO OPTION BUT TO TRADE IN MY CAR AND PURCHASE A NEW CAR WHEN THIS CAR IS A LEMON. BASED ON THE PENNSYLVANIA ATTORNEY GENERAL DESCRIPTION MY CAR IS A LEMON CAR. I FEEL THAT I HAVE DONE ALL THAT IS HUMANLY POSSIBLE IN THIS MATTER AND HAVE YET TO SEE ANY RESULTS. *JB