NHTSA Complaint #10181945 — 2002 LAND ROVER RANGE ROVER

ON THE EVENING OF 24TH JAN 2007 I WAS LEAVING THE MOTORWAY TO JOIN ANOTHER MAJOR ROAD, WHEN I LOST ALL DRIVE TO MY 2002 RANGE ROVER. THERE WAS NO INDICATION OR NOISE LEADING UP TO THE LOSS OF DRIVE, AND THEN THERE WAS A LOUD GRINDING NOISE AND THE COMPUTER INSTRUCTED ME TO ENGAGE NEUTRAL. I ENGAGED NEUTRAL AND COASTED LUCKILY ENOUGH FOR 100 YARDS TO A PULL IN OFF THE ROAD, AND AWAITED MY AA RECOVERY TO RECOVER THE VEHICLE. UNKNOWINGLY MY CAR HAD MISSED THE LAST SERVICE BY 6,000 MILES, AND THE MANUFACTURERS WARRANTY HAS EXPIRED. HOWEVER I HAVE TAKEN THE MATTER UP DIRECT WITH LANDROVER AND EXPLAINED THAT THE MAIN DEALER HAS ALLAYS SERVICED THE VEHICLE, AND USUALLY GAVE A TELEPHONE CALL/LETTER TO ADVISE THE VEHICLE WOULD NEED A SERVICE BUT HAD NOT DONE SO ON THIS OCCASION. AFTER MUCH PUSHING LANDROVER ARE ONLY CONTRIBUTING 33% TOWARDS THE REPAIR, THEREFORE I HAVE INSTRUCTED THE GARAGE TO RETURN THE PARTS TO ME FOR AN INDEPENDENT ENGINEERS REPORT TO BE CARRIED OUT. AS I BELIEVE THIS IS AN ENDEMIC FAULT AND ALL RR SHOULD BE RECALLED AND NEW PROPSHAFT AND DIFF PARTS FITTED. MY PARTNER WHO HAD A NEW RR THREE MONTHS AFTER MINE HAD THE PROBLEM 6 MONTHS AFTER DELIVERY OF THE CAR. *NM