NHTSA Complaint #10181889 — 2005 MERCURY MOUNTAINEER

TL* - THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. ON 11/20/06 THE CONTACT'S HEATER ON/OFF SWITCH WOULDN'T ALLOW HER TO TURN THE HEATER OFF. THE CONTACT HAD TO DRIVE WITH THE WINDOWS ROLLED DOWN. THE CONTACT ALSO ATTEMPTED TO TURN THE VEHICLE OFF AND RESTART AND THE FAILURE CONTINUED TO OCCUR. WHILE DRIVING ON 12/18/06 AT 35MPH THE ENGINE STALLED AND THE VEHICLE SHUT OFF. THE WARNING INDICATOR LIGHT READ CHECK ENGINE, LOW PRESSURE PRIOR TO THE FAILURE. THE FAILURE ALSO OCCURRED ON 1/19/07. EACH TIME THE FAILURE OCCURRED THE CONTACT WAS USING THE CRUISE CONTROL. THE VEHICLE HAS BEEN DIAGNOSED AND FOUND THE VEHICLE TO BE OPERATING NORMALLY. THE MECHANIC HAS ALSO DRIVEN THE VEHICLE TO DIAGNOSE IT SINCE THE LAST FAILURE AND HAS EXPERIENCED NO FAILURES. SHE WAS ADVISED THAT THE SERVICE MANAGER WOULD CONTACT HER RE: THE FAILURE AND AFTER THE INITIAL CONTACT, SHE HASN'T RECEIVED ANY CALLS FROM HIM. AFTER 15 TO 20 MINUTES, THE VEHICLE WILL RESTART. THE MOST RECENT INCIDENT ALMOST CAUSED A COLLISION WITH A HEAVY DUTY TRUCK. THE MECHANIC ALSO STATED TO HAVE THE VEHICLE TOWED IF THIS REOCCURS. THE CONTACT DOES NOT WANT TO DRIVE THE VEHICLE DUE TO THE SAFETY RISK INVOLVED. THE CURRENT AND FAILURE MILEAGE WAS 13,000. THE MECHANIC ALSO ASKED IF A LIGHT WAS PRESENT ON THE WINDSHIELD AT THE TIME OF THE FAILURE.