NHTSA Complaint #10180942 — 1999 MERCURY COUGAR

EXTERIOR LIGHTING:HEADLIGHTS issue reported to NHTSA

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Complaint Details

ODI Number	10180942
Vehicle	1999 MERCURY COUGAR
Component	EXTERIOR LIGHTING:HEADLIGHTS
Date of Incident	October 2, 2006
Date Filed	January 28, 2007
Mileage	69,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IL

Consumer Description

I ALSO OWN A 99 COUGAR AND HAVE HAD NOTHING BUT ISSUES, BUT I LOVE THE WAY THE CAR DRIVES WHEN IT WORKS CORRECTLY. I HAVE ALSO REPLACED THE ALTERNATOR AND IT'S ALSO ON ITS 5TH WINDOW MOTOR, WHICH STILL DOES NOT WORK CORRECTLY. I HAVE REPLACED ALMOST EVERY SENSOR POSSIBLE, TOO. OF COURSE WHEN I HAVE QUESTIONED MERCURY ON THESE ISSUES, THEY CLAIM THAT IT'S NOT A COMMON PROBLEM WITH THE COUGARS. I HAVE HEARD FROM OTHERS ON THE TIRE ISSUES, BUT LUCKILY MINE HAS NOT HAD ANY ISSUES WITH TIRES. THE NEWEST ISSUE WITH MINE IS THE HEADLAMPS. I WAS IN SOME HEAVY RAIN WATER IN THE BEGINNING OF OCT. 2006 AND THEY LEAKED AND HAD PUDDLES INSIDE OF THEM. I TOOK IT TO BE SERVICED BY MERCURY AND I HAVE NOT HAD MY CAR BACK FOR 3.5 MONTHS! IN TALKING WITH FORD I HAVE FOUND OUT THAT THEY HAVE NOT MADE ANY HEADLAMPS FOR THE 99 COUGAR SINCE JAN. 2006 AND THEY ARE ON A NATION WIDE BACKORDER. TO MAKE A LONG STORY SHORT, I AM HOPING THAT FORD WILL MAKE THINGS RIGHT FOR NOT STOCKING HEADLAMPS AND PUTTING ME WITHOUT A CAR FOR THE PAST 3.5 MONTHS. *NM

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#10049192 — December 4, 2003 — BOTH HEADLIGHTS CONTINUOUSLY HAD CONDENSATION WHICH DIMMED THE LIGHTS. ALSO THE WIPER MOTOR FAILED AFTER LESS THAN 3...

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#8019814 — September 30, 2002 — WHILE DRIVING THE VEHICLE AN TURNING ON THE HEAD LIGHT THEY BECAME INOPERABLE OBTRUCTING THE DRIVERS VIEW. ALSO THE...

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