NHTSA Complaint #10178864 — 2003 KIA RIO

AUG. 12, 2006 THE HARRELL-SWATTY COS. 6 CONCOURSE PARKWAY NE ATLANTA GA 30328-6117 DEAR MR. X: I AM EXTREMELY DISAPPOINTED IN KIA AT ARBOR PLACE. I TOOK MY CAR IN FOR WARRANTY SERVICE IN MARCH BECAUSE THE BRAKE LIGHT KEPT COMING ON. I BROUGHT IT BACK THREE MORE TIMES, BUT THE PROBLEM HAS NOT BEEN FIXED. NOW THAT THE CAR HAS MORE THAN 60,000 MILES ON IT, THE DEPARTMENT WOULD NOT WORK ON IT AGAIN UNLESS I PAID THEM. BUT THEY TOOK IT IN TO DIAGNOSE IT AGAIN AND DID NOT TELL ME UNTIL I CAME TO PICK UP THE CAR THAT IT WOULD COST ME $88 DIAGNOSTIC CHARGE TO GET IT BACK. THE BRAKES COMPLETELY FAILED ONCE. I WAS FORTUNATE THERE WAS NO ACCIDENT. I KEEP ADDING BRAKE FLUID WHEN THE LIGHT COMES ON. EVIDENTLY THERE IS A LEAK IN THE BRAKE SYSTEM. THE CAR IS UNSAFE. I WANT MY $88 BACK, AND I WANT THE CAR FIXED, AT NO COST TO ME. YY ZZ HAS NOT REPLIED TO MY TWO PREVIOUS LETTERS. *NM