NHTSA Complaint #10178498 — 2003 FORD FOCUS

THE KEY INSERTION CYLINDER (LOCATED NEXT TO THE STEERING WHEEL): IT WILL EVENTUALLY LOCK INTO PLACE AND WILL NOT TURN -- MAKING IT IMPOSSIBLE TO TURN THE KEY AND DRIVE. THE SAFETY HAZARD: WHEN MY 2003 FORD FOCUS LOST POWER AND NEEDED TO BE RESTARTED ON THE ROAD, THE KEY INSERTION CYLINDER LOCKS INTO PLACE, MAKING IT DANGEROUS TO TURN THE WHEEL -- BECAUSE THE STEERING WHEEL LOCKS WHEN THE KEY CYLINDER IS IN THE "KEY INSERT/BEGIN" POSITION. THERE ARE SEVERAL HORROR STORIES, ON THE INTERNET, ABOUT FORD FOCUS VEHICLE OWNERS WHO HAVE BEEN STRANDED BECAUSE OF A FAULTY KEY IGNITION CYLINDER; OR THEIR CAR WILL NOT TURN OFF BECAUSE THEIR KEY IS STUCK IN THE START POSITION. FORD DEALERSHIPS WILL ONLY COVER THIS ITEM IF IT WARRANTED, BUT NEGLECT THE PRODUCT DESIGN AND REFUSE TO CONSIDER A PRODUCT RECALL. THIS TYPICAL ITEM COST OVER $250 WITH LABOR. EVENTUALLY, EVEN WITH A NEW KEY CYLINDER, THE PROBLEM WILL START TO EXIST AGAIN, COSTING THE CONSUMER AND CREATING A SERIOUS HAZARD FOR OUR CITIZENS ON AMERICAN ROADWAYS. THE PROBLEM IS CURRENT IN MY VEHICLE AND I AM AUTHORIZING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION TO USE MY VEHICLE AS AN INVESTIGATIVE TOOL. *JB