NHTSA Complaint #10178312 — 2000 FORD EXPLORER SEATS:FRONT ASSEMBLY:RECLINER

Complaint Details

ODI Number	10178312
Vehicle	2000 FORD EXPLORER
Component	SEATS:FRONT ASSEMBLY:RECLINER
Date of Incident	January 4, 2007
Date Filed	January 10, 2007
Mileage	91,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WE TOOK OUR 2000 FORD EXPLORER INTO SANTA MARGARITA FORD FOR MAINTENANCE. WE WERE TOLD THAT THE VEHICLE WAS SUBJECT TO RECALL 03S04, REPLACEMENT OF A SEAT BOLT. THE DEALER REQUESTED AUTHORIZATION FROM FORD TO DO THE REPAIRS. FORD SAID THAT THEY WOULD NOT PAY FOR REPAIRS. THE DEALER SAID THAT THERE WAS APPARENTLY SOMEE DAMAGE TO THE DRIVER'S SEAT. I CONTACTED FORD CUSTOMER SERVICE AND ALL THEY OFFERED WAS TO PAY $100. I WAS UNABLE TO SPEAK WITH ANY INDIVIDUAL WHO MADE THE DECISION TO NOT COMPLETELY PAY FOR THE NEEDED REPAIRS. $100 IS UNACCEPTABLE; I EXPECT FORD TO PAY FOR ANY AND ALL REPAIRS. *JB

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#10082148 — July 16, 2004 — WHILE DRIVING THE CONSUMER SWERVED ONTO THE SHOULDER AND HIT A GUARDRAIL WHILE ATTEMPTING TO AVOID HITTING A VEHICLE ...

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