NHTSA Complaint #10177959 — 2007 HONDA PILOT

THE TIRES ON THE 2007 HONDA ODYSSEY -- TOURING MODEL -- ARE MICHELIN PAX -RUN FLAT TIRES. YOU CANNOT TAKE THE VEHICLE TO JUST ANY TIRE REPAIR SHOP TO FIX A FLAT, YOU MUST GO TO A DEALERSHIP THAT HAS THE APPROPRIATE EQUIPMENT. THIS MEANS MAKING AN APPOINTMENT (WAITING A DAY) AND HOPEFULLY YOU ARE CLOSE TO A MAJOR CITY. I SPOKE WITH A REPRESENTATIVE AT MICHELIN TIRES AND THEY SAID IF I WERE TO BE IN A REMOTE LOCATION THEY WOULD SEND A TIRE OUT TO ME & PAY FOR ACCOMMODATIONS UNTIL I RECEIVED THE TIRES. HONDA & MICHELIN ARE NOT SET UP TO PROVIDE THE CONSUMER WITH SERVICE/ACCESSIBILITY TO MAINTAIN THIS TIRE. I FEEL HONDA SHOULD HAVE INFORMED ABOUT THE PROBLEMS ASSOCIATED WITH THIS PRODUCT AND GIVEN ME A CHOICE. I WOULD NOT HAVE PURCHASED A CAR WITH THESE TIRES. I HAVE 3 SMALL CHILDREN AND NOW HAVE TO BE CONCERNED ABOUT GETTING A FLAT TIRE IN A REMOTE LOCATION, AND FEAR FOR OUR PERSONAL SAFETY. I CHOOSE NOW TO ONLY TRAVEL NEAR MAJOR CITIES. HONDA SAID I WOULD NEED NEW RIMS & TIRES... AND THEY DO NOT SEEM TO WANT TO HELP. I AM HOPING YOU CAN PROVIDE ME WITH A CONTACT OR GIVE ME SOME INFO ON HOW TO GET THESE TIRES OFF MY VEHICLE. ALSO SHOULDN'T HONDA BE WILLING TO REPLACE A PRODUCT THAT HAS ISSUES ASSOCIATED WITH IT. WHEN I HAD MY FLAT TIRE I TOOK MY CAR TO 3 TIRE SHOPS AND WAS TOLD THEY WOULD NOT TOUCH THE PAX-TIRE & THEY HAD NO PLANS ON ACQUIRING THE EQUIPMENT TO FIX THEM BECAUSE IT WAS TOO EXPENSIVE AND NOT ENOUGH VEHICLES HAVE THE TIRE SYSTEM TO MAKE IT COST EFFECTIVE. HONDA FIRST NEEDS TO BETTER INFORM THE CONSUMER WHAT THEY ARE GETTING INTO AND THE ISSUES ASSOCIATED WITH THIS TIRE SYSTEM... SECOND THEY NEED TO PROVIDE THOSE OF US WHO DON'T WANT THE TIRES A WAY TO SWITCH THEM OUT. IT COST ABOUT $150.00 TO FIX A FLAT! PLEASE HELP ME GET THESE TIRES REPLACED!!!! *JB