NHTSA Complaint #10177712 — 2000 TOYOTA AVALON

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10177712
Vehicle	2000 TOYOTA AVALON
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	December 4, 2006
Date Filed	January 3, 2007
Mileage	86,496 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TN

Consumer Description

I OWN A TOYOTA AVALON 2000 WITH <87000; 4 WEEKS AGO THE CAR EXPERIENCED A COMPLETE ENGINE FAILURE THAT WAS DETERMINED TO BE AS A RESULT OF LOW OIL VOLUME MOST LIKELY DUE TO OIL SLUDGE BUILD-UP. I HAVE REGULARLY MAINTAINED THE VEHICLE, AND HAVE ALL THE RECEIPTS. THE DEALERSHIP HAS TRIED TO AVOID TAKING BLAME, BUT AFTER TWO INDEPENDENT ADJUSTED VIEWED THE CAR, THE DEALERSHIP HAS PUT ME IN A LOANER VEHICLE. I AM AWAITING A RETURN CALL FROM THE REGIONAL MANAGER, BUT THEY ARE TAKING A LONG TIME TO RESPOND; THEY HAVE HAD MY CAR 4 WEEKS. I HAVE DONE EXTENSIVE RESEARCH AND FOUND TOYOTA REPORTED OIL SLUDGE PROBLEMS AND HAS COVERED COSTS OF REPAIRS. I AM, HOWEVER, HAVING GREAT DIFFICULTY GETTING SOMETHING DONE WITH MY CAR. *JB

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