NHTSA Complaint #10177321 — 2001 VOLKSWAGEN JETTA ENGINE AND ENGINE COOLING:ENGINE:DIESEL

Complaint Details

ODI Number	10177321
Vehicle	2001 VOLKSWAGEN JETTA
Component	ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Date of Incident	December 27, 2006
Date Filed	December 29, 2006
Mileage	88,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MI

Consumer Description

ENGINE LIGHT CAME ON AND THE 2001 TDI WAS TAKEN INTO THE DEALERSHIP. THE DEALERSHIP IDENTIFIED THE PROBLEM AS A FAULTY GLOW PLUG. UPON TRYING TO REMOVE THE GLOW PLUG, THE DEALERSHIP BROKE THE PART. NOW, THE ONLY WAY TO REMOVE THE GLOW PLUG IS TO TEAR APART THE ENGINE, AT A COST OF OVER $1,000. DEALERSHIP WILL NOT ALLOW ME TO TAKE THE CAR BACK EITHER. CALLED VW CUSTOMER SERVICE AND THEY ARE FINE WITH THE DEALERSHIP HOLDING MY CAR HOSTAGE. VW MUST HATE THE CUSTOMER.

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