NHTSA Complaint #10177277 — 2005 CHRYSLER PACIFICA

RICK HENDRICK JEEP/CHRYSLER, NORTH CHARLESTON, SC DID NOT PERFORM THE NECESSARY JOB DUTIES TO REMEDY THE SAFETY RECALL OF THE FUEL PUMP ON MY 2005 CHRYSLER PACIFICA. THE DEALER HAD MY VEHICLE FOR 4 DAYS, BUT THE RECALL WAS NOT PROPERLY CORRECTED WHICH CAUSED MAJOR DANGER TO MYSELF AND MY FAMILY! I FIRST BEGAN TO SMELL GAS ON TUESDAY EVENING AFTER I FILLED MY GAS TANK AND CONTINUED TO SMELL EXCESSIVE GAS ON WEDNESDAY SO I CALLED THE SERVICE DEPARTMENT. I WAS TOLD TO BRING MY VEHICLE BACK TO BE CHECKED OUT, BUT THEY CLAIMED NOTHING WAS FOUND! SO I RETURNED HOME ON THEIR WORD. THE VERY NEXT DAY, THURSDAY, I PROCEEDED TO FILL MY GAS TANK AGAIN TO TAKE A ROAD TRIP OUT OF STATE THAT EVENING, BUT AS MY TANK WAS FILLING SO WAS THE GROUND OF THE GAS STATION...I WAS VERY UPSET AT THIS POINT!!!! I CALLED RICK HENDRICK'S SERVICE MANAGER WHO DIDN'T EXHIBIT ANY REMORSE FOR MY ENDANGERMENT! I WAS QUITE IRATE AT THIS POINT BECAUSE I FELT ENDANGERED AND WAS SUPPOSE TO BE ON MY WAY OUT OF TOWN, BUT COULD NOT LEAVE DUE TO RICK HENDRICK'S SERVICE DEPARTMENT LACK OF RESPONSIBILITY TO TAKE CARE OF ME AS A CUSTOMER SATIFACTORILY! I TOLD THE S.M. THAT I WANTED TO BE COMPENSATED FOR THE TWO GAS FILL-UPS THAT I HAD LOST DUE TO THEIR PROBLEM, BUT HE DID NOT COMPENSATE ME! MY VEHICLE AND MYSELF WAS TOWED TO THE DEALER, AND FINALLY THEY FOUND THAT THEY WERE AT FAULT...NOT MYSELF! THEY DID NOT PUT THE CORRECT SEAL ON MY VEHICLE, THEREFORE, THE GAS WAS LEAKING OUT! I WAS NOT TREATED SATISFACTORILY ONCE I ARRIVED AT THE DEALER. THIS WAS A TOTAL INCONVENIENCE TRAVELING 50 MILES EACH TIME FOR THEIR PROBLEM! I WANT COMPENSATION, AND A FORMAL APOLOGY FROM RICK HENDRICK! I ALSO CONTACTED THE GENERAL MANAGER WHO HAS NEVER CALLED ME BACK REGARDING THIS MATTER, THEREFORE, I WILL SEEK OTHER RECOURSES. I WILL DEFINITELY NOT RECOMMEND ANYONE TO PURCHASE A VEHICLE FROM THERE, AND I HAVE DECIDED NOT TO GIVE THEM MY BUSINESS ANY LONGER!