NHTSA Complaint #10176412 — 2001 SUBARU OUTBACK

2001 OUTBACK HAD A HEAD GASKET PROBLEM THAT NEEDED TO BE REPLACED. *TS THE CONSUMER WAS INFORMED BY CUSTOMER SERVICE THAT A RECALL HAD BEEN ISSUED REGARDING THE PROBLEM THEY WERE HAVING, AND THE VEHICLE NEEDED TO BE TAKEN TO AN AUTHORIZED SERVICE DEALER. THE CONSUMER HAD ALREADY HAD THE WORK DONE BY HIS LOCAL REPAIR SHOP. THE CONSUMER WAS THEN TOLD TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER TO HAVE THEM VERIFY THAT THE WORK WAS DONE. THE CONSUMER LEARNED THAT THE HEAD GASKET HAD BEEN REPLACED PRIOR TO HIM PURCHASING THE VEHICLE. THE CONSUMER ALSO DISCOVERED THE HEAD GASKET USED WAS 3 PIECES AND THE WORK DONE PREVIOUSLY ONLY 1 PIECE WAS REPLACED, WHICH WAS OPPOSITE FROM THE # CYLINDER. THE LOCAL REPAIR SHOP THAT REPLACED THE HEAD GASKET FOR THE THIRD TIME, TOLD THE CONSUMER HE UTILIZES ONLY A SOLID ONE PIECE GASKET AND HAD THE BEEN DONE ORIGINALLY, THE CONSUMER MAY NOT HAVE HAD ANY PROBLEMS. *JB