NHTSA Complaint #10176363 — 2005 LEXUS RX330

I PURCHASED A USED 2005 RX 330 3 WEEKS AGO (I ALSO PURCHASED WHAT I WAS TOLD WAS AN EXTENDED ROAD HAZARD COVERAGE). I DECIDED TO TAKE MY DAUGHTER AND GRANDDAUGHTER TO DISNEY WORLD (A 200 MILE TRIP THIS WEEKEND. JUST AS WE ARRIVED IN ORLANDO MY DAUGHTER SAID THAT SHE HEARD A POP (IT WAS NOT LOUD AS I DID NOT EVEN NOTICE IT)AND WE NOTICED STEAM COMING FROM THE ENGINE. THE SUV WAS TOWED INTO LEXUS OF ORLANDO AND ALTHOUGH ON VACATION I WAS LEFT WITHOUT A CAR AND STILL HAVE NONE. TO MAKE MATTERS WORSE, I WAS CALLED BY LEXUS OF ORLANDO AND TOLD THAT I WOULD HAVE TO PAY $1000 TO HAVE MY CAR REPAIRED BECAUSE ALLEGEDLY THE ISSUE IS DAMAGE TO THE A/C COMPRESSOR CAUSED BY A 'ROAD HAZARD'. THE 'ROAD HAZARD' WAS A PIECE OF REFLECTOR USED TO SEPARATE THE LANES. LEXUS HAS REFUSED OT REPAIR UNDER WARRANTY EVEN THOUGH I WAS SOLD A 3 MONTH, 3,000 MILE EVERYTHING WARRANTY (IN ADDITION TO THE LEXUS CERTIFIED WARRANTY) AND THE EVERYTHING WARRANTY HAS NO EXCLUSIONS WAS TO COVER ANY DAMAGE. I SPOKE TO A MECHANIC WHO TOLD ME THAT FOR A ROAD REFLECTOR TO CAUSE THIS TYPE OF DAMAGE, THERE MUST BE A DESIGN FLAW IN THE PROTECTIONS AFFORDED BY THE GRILL OR OTHERWISE TO THE A/C RADIATOR AREA. IN RESEARCHING THIS ISSUE I NOTED THAT OTHERS HAVE FILE IDENTICAL COMPLAINTS, INCLUDING ON THIS SITE. *JB