NHTSA Complaint #10175769 — 2004 HONDA CIVIC

I RECENTLY HAD A PROBLEM WITH MY HONDA PILOT. WE TOOK IT TO AUTO ZONE AND HAD THEM HOOK IT UP TO THEIR DIAGNOSTICS MACHINE. THE CODE "P1399" RESULTED. HOWEVER, WE WERE TOLD THAT WE HAD TO CONTACT HONDA TO FIND OUT WHAT THE CODE MEANT BECAUSE IT WAS A GENERIC CODE THAT HONDA PUTS OUT. I CONTACTED THE DEALER AND ASKED WHAT THE CODE MEANT, AND I WAS TOLD THAT I HAD TO BRING MY VEHICLE DOWN TO THEM TO PUT IT ON THEIR MACHINE: FOR $95.00. HONDA HAS CREATED THEIR CODES SO THAT AUTO ZONE AND OTHER REASONABLY PRICED PLACES CAN NOT ASSIST HONDA OWNERS. WE ARE FORCED TO PAY THIS OUTRAGEOUS AMOUNT BECAUSE ONLY HONDA CAN TELL US WHAT IS WRONG WITH OUR VEHICLES. I DID MANY HOURS OF RESEARCH ON THE INTERNET AND HAVE FOUND THAT THIS "P1399" CODE IS QUITE COMMON, AS WELL AS THIS KIND OF PROBLEM WITH THE VEHICLE. THE HONDA PILOT HAS AN ONGOING PROBLEM WITH THE ENGINE LIGHT AND VTM LIGHT COMING ON AROUND 30-40 THOUSAND MILES. THE ENGINE MISFIRES, AND THE VEHICLE FEELS LIKE IT IS "CHUGGING". IT SEEMS THE TIMING OF THIS PROBLEM IS CONSISTENT WITH THE WARRANTY EXPIRING. I HAVE READ THAT MANY PEOPLE HAVE HAD THIS SAME PROBLEM, AND THAT HONDA IS AWARE OF THE PROBLEM, YET HAVE FAILED TO ADDRESS IT. IF YOU LOOK AT WWW.HONDA.ORG YOU WILL SEE THE MANY COMPLAINTS ABOUT THIS MECHANIC FAILURE. I WOULD LIKE THIS PROBLEM TO BE INVESTIGATED, AND HAVE HONDA BE ACCOUNTABLE FOR THE FAULTY PARTS. *NM