NHTSA Complaint #10173076 — 2007 TOYOTA CAMRY

I PURCHASED MY 07 COROLLA LE ON 9/19/07 FROM A DEALER IN PA. AFTER I DROVE THE CAR THE NEXT DAY A WAS FEELING CAR SICK, ESPECIALLY WHEN MAKING TURNS. IT SEEMED THAT THINGS WERE MOVING IN MY PERIPHERAL VISION. ON FURTHER INSPECTION THERE ARE MAJOR RIPPLES IN THE WINDSHIELD; I JUST SO HAPPENED TO GET A ROCK CHIP ON FRIDAY THE 13TH AND DEALER SUGGESTED I GET IT REPAIRED. I ASK THE DEALER ABOUT THE RIPPLES THEY SEEMED DUMB FOUNDED AND DIDN'T SEEM TO KNOW WHAT I WAS TALKING ABOUT. SO I TOOK THERE ADVISE AND TOOK MY VEHICLE TO THEIR RECOMMENDED FACILITY. I THEN ASKED THAT TECH. AND HIS SUPERVISOR THE SAME QUESTION AND THEY BOTH SAID THERE WAS A MAJOR DEFECT IN THE WINDSHIELD AND TO HAVE IT REPLACED ASAP. I JUST LEFT THE DEALER TO HAVE THEM INSPECT THE BACK WINDOW SEALS AND TO HAVE THEM REPLACED AND AN OIL CHANGE WHEN 5 MINUTES LATER I RETURNED WITH THE VERDICT FROM THE GLASS PLACE. THEY INSPECTED THE WINDSHIELD AND DECIDE TO REPLACE IT. I GOT THE NEW ONE AND THIS ONE ALSO HAS A SLIGHT RIPPLE NOT AS BAD AS THE FIRST BUT STILL THERE AND NOTICEABLE TO ME AND THE SERVICE MANAGER AND ASSISTANT MANAGER. THEY WENT AND LOOKED AT THE OTHERS ON THE LOT AND STATED THAT THEY ARE ALL LIKE THAT. I DIDN'T CARE THEY WERE ALL DEFECTIVE I WANTED MINE REPAIRED CORRECTLY AND WAS TOLD THAT IT WAS UP TO TOYOTA TO DECIDE THE RESULT. UPON FILING A COMPLAINT TO TOYOTA EXPERIENCE CENTER THEY INFORMED ME THAT IT WILL NOT BE REPLACED AGAIN THERE IS NOTHING WRONG WITH IT THAT ALL THE VEHICLES ON THE LOT ARE THE SAME WAY. I STATED THAT I CAN'T HELP THAT ALL YOUR WINDSHIELDS ON THE LOT ARE DEFECTIVE SHE KEPT STATING THAT IT WASN'T A DEFECT. I TOLD HER IF THEY DIDN'T THINK IT WAS DEFECTIVE THEY WOULDN'T HAVE REPLACED IT THE FIRST TIME. I FOUND SOME OTHER VEHICLE OWNERS OF TOYOTA VEHICLES LEXUS, MY COROLLA TACOMA AND SEDONA AND A FEW OTHER PEOPLE I HAVE SPOKEN TO ALSO WITH THE SAME PROBLEM. TOYOTA CONTINUES TO GIVE YOU DEFECTIVE WINDSHIELDS WITH RIPPLES AND TELL YOU THERE IS NOTHING WRONG WITH IT. *NM