NHTSA Complaint #10172757 — 2005 TOYOTA MATRIX EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Complaint Details

ODI Number	10172757
Vehicle	2005 TOYOTA MATRIX
Component	EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Date of Incident	March 20, 2006
Date Filed	November 6, 2006
Mileage	300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IA

Consumer Description

THE MANUFACTURER STEREO WHICH IS A 5 DISC CHANGER CD PLAYER, DOES NOT WORK PROPERLY. THE STEREO WILL NOT ACCEPT CDS. WHEN I HAD IT LOOKED AT BY AN INDEPENDENT REPAIR SERVICEMAN, HE INFORMED ME THAT THE CD PLAYER HAD THE LIMIT OF 5 CDS IN IT. THE CD PLAYER DOES NOT RECOGNIZE THAT THEY ARE IN THERE BUT WILL NOT ACCEPT ANY EITHER. I FOUND A MATCHING STEREO FROM AN INDIVIDUAL OWNER TO REPLACE MY NON-WORKING ONE. WHEN THE PROFESSIONAL INSTALLER TESTED IT, WE HAD THE EXACT SAME PROBLEM WITH THE SECOND STEREO. I HAVE CONTACTED TOYOTA BY PHONE TWICE, BY EMAIL ONCE, TAKEN IT TO A DEALER ONCE, AND CONTACTED THE BBB. I HAVE SINCE REPLACED IT. THE DEALER SAID THAT THEY COULD NOT REPAIR IT. TOYOTA WILL NOT REPLACE IT. *NM

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