NHTSA Complaint #10172176 — 1998 CHRYSLER CONCORDE

DT*: THE CONTACT STATED WHILE DRIVING 65 MPH AT NIGHT ON NORMAL ROAD CONDITIONS, THERE WAS POOR HEADLIGHT ILLUMINATION. WHEN THE VEHICLE WAS TAKEN TO THE DEALERSHIP TO REPLACE THE RADIATOR FAN, THE CONTACT WAS ALERTED THAT THE HEAD LIGHT GASKET NEEDED TO BE CHANGED, WHICH REQUIRED THE BUMPER TO BE DISMOUNTED TO REPLACE THE HEAD LIGHT LAMP. THE WAS MADE THE REPAIR RATHER EXPENSIVE. THE MOISTURE AND DUST ENTERING INTO THE HEAD LIGHT REDUCED THE ILLUMINATION POWER CREATING A SAFETY RISK FOR NIGHT DRIVING. THE MANUFACTURER WAS CONTACTED WHO CONNECTED CONFERENCED THE DEALERSHIP. THE DEALERSHIP DETERMINED THERE WAS NOT RECALL FOR THE HEAD LIGHT DEFECT AND THE REPAIR HAD TO BE COVERED BY THE CONTACT. THE CONTACT REFUSED TO PERFORM THE REPAIR. LATER THE HEAD LIGHT LAMP WAS REPLACED BY AN INDEPENDENT MECHANIC WHO DID NOT REPLACE THE GASKET, CONSEQUENTLY THE POOR ILLUMINATION PROBLEM REMAINED WITHOUT RESOLUTION.