NHTSA Complaint #10172106 — 2004 LEXUS ES 330

I REPORTED ON THE NHTSA WEBSITE ON MARCH 2, 2006 AN ACCIDENT THAT OCCURRED WHEN I WAS DRIVING A 2004 LEXUS 330 ON JANUARY 28, 2006 IN TUCSON ARIZONA. I REPORTED THE CIRCUMSTANCES OF MY ACCIDENT TO THE LEXUS CUSTOMER SATISFACTION CENTER (LCSC). I FOLLOWED UP WITH A LETTER INCLUDING MY NHTSA WEBSITE REPORT, OTHER NHTSA REPORTS OF SIMILAR TYPES OF ACCIDENTS WITH LEXUS ES330, POLICE REPORT FOR MY ACCIDENT AND REQUESTED ASSISTANCE TO DETERMINE THE CAUSE OF THE MALFUNCTION THAT LED TO THE ACCIDENT. A TECHNICIAN FROM TOYOTA MOTOR SALES, USA, INC. CAME TO THE LEXUS DEALER IN TUCSON AND INSPECTED THE VEHICLE. I RECEIVED A LETTER FROM A CLAIMS ADMINISTRATOR-LEGAL DEPARTMENT OF TOYOTA MOTOR SALES, USA, INC. INDICATING THE TECHNICIAN'S REPORT CONCLUDED "IT (MY VEHICLE) WAS FUNCTIONING PROPERLY AT THE TIME " OF THE ACCIDENT. THIS LETTER DID NOT INCLUDE AN ACCURATE DESCRIPTION OF THE CIRCUMSTANCES OF THE ACCIDENT. I WROTE ANOTHER LETTER TO THE CLAIMS ADMINISTRATOR STATING THAT HE HAD NOT ACCURATELY DESCRIBED THE ACCIDENT DETAILS AND I REQUESTED A COPY OF THE TECHNICIAN'S REPORT. I RECEIVED A LETTER ON JUNE 6, 2006 FROM THE CLAIMS ADMINISTRATOR STATING THAT "WHILE I (THE CLAIMS ADMINISTRATOR) HAD THE SCENARIO INCORRECT, THE CIRCUMSTANCES REMAIN THE SAME. THAT OVERSIGHT ON MY (CLAIMS ADMINISTRATOR) PART HAS NO BEARING ON THE TESTING CONDUCTED BY THE LEXUS FIELD TECHNICIAN." THE LETTER ALSO STATED THAT "BE ADVISED THAT IT IS NOT OUR POLICY TO RELEASE OUR INTERNAL REPORTS". I SENT A FOLLOW UP LETTER VIA CERTIFIED MAIL, TO THE CLAIMS ADMINISTRATOR ON JUNE 6, 2006 REQUESTING THAT AN EXCEPTION TO THE POLICY BE MADE IN MY CASE AND ASKING AGAIN TO RECEIVE A COPY OF THE TECHNICIAN'S REPORT. I NEVER RECEIVED A RESPONSE TO MY LETTER. THUS, I AM VERY UNSATISFIED WITH THE CUSTOMER SUPPORT THAT I HAVE RECEIVED FROM THE TOYOTA MOTOR SALES, USA, INC. *NM