NHTSA Complaint #10171963 — 2005 MERCURY SABLE STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM

Complaint Details

ODI Number	10171963
Vehicle	2005 MERCURY SABLE
Component	STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
Date of Incident	October 6, 2006
Date Filed	October 27, 2006
Mileage	30,296 miles
Crash	Yes
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

TRAVELING DOWN ROAD, HEARD A LOUD NOISE, AND LOST CONTROL OF CAR. CAR IS ONE YEAR OLD AND HAS 30,000 MILES. CAR PULLS TO THE RIGHT AND SLAMS INTO GUARD RAIL. $4000 OF BODY AND SUSPENSION DAMAGE. CAR SENT TO LOCAL FORD DEALER WHERE PURCHASED FROM. DEALER INSTRUCTED TO RETAIN ALL SUSPENSION PARTS BY ME AND THE INSURANCE APPRAISER. DEALER CONVENIENTLY LOSES THE STEERING KNUCKLE WHICH FROM MY INITIAL INVESTIGATION APPEARED TO HAVE BEEN THE CAUSE OF THE ACCIDENT(I HAVE HIGH RES. DIGITAL PHOTOS OF THE PART). THE PA STATE POLICE DEEMED THE CAUSE OF THE ACCIDENT MECHANICAL FAILURE. DRIVER WAS STIFF AND SORE WITH SERIOUS EMOTIONAL ISSUES DUE TO ACCIDENT THAT SHE HAD NO CONTROL OVER. STILL DO NOT HAVE CAR BACK AFTER 3 WEEKS(REPAIR WAS SUPPOSED TO TAKE 8 DAYS). NO ONE HAS STATED THAT FORD IS GOING TO MAKE THIS RIGHT. THE CAR IS STILL UNDER WARRANTY BUT AT THIS TIME IT SEEMS MYSELF AND INSURANCE COMPANY WILL BE PAYING THE BILL. *NM

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