NHTSA Complaint #10171915 — 2001 FORD EXPEDITION

DT*: THE CONTACT STATED AFTER DRIVING 55 MPH ON NORMAL ROAD CONDITIONS, A MISSING CAP WAS NOTICED IN THE RIGHT FRONT WHEEL. THE PLASTIC PRONGS FRACTURED, AND REMAINED ATTACHED TO THE BRACKETS. THE CONTACT PURCHASED A NEW CAP AT THE DEALERSHIP. THE SAME INCIDENT RECURRED AFTER A YEAR ON THE REAR DRIVER SIDE WHEEL. THE CONTACT PURCHASED ANOTHER CAP FROM THE DEALERSHIP. AFTER AN INSPECTION OF THE OTHER CAPS, CRACKS WERE NOTICED IN EVERY CAP'S PRONGS THOUGH THE CONTACT APPLIED GLUE TO PREVENT THE CAPS FROM DETACHING. THE MANUFACTURER WAS CONTACTED, WHO ASKED FOR THE CAPS INVOICES, WHICH THE CONTACT DID NOT KEEP. THE MANUFACTURER PROMISED A RETURN CALL, WHICH NEVER OCCURRED.