NHTSA Complaint #10171895 — 2000 BMW 323I STEERING

Complaint Details

ODI Number	10171895
Vehicle	2000 BMW 323I
Component	STEERING
Date of Incident	September 13, 2002
Date Filed	October 26, 2006
Mileage	31,018 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

CAR TYPE - 2000 BMW 323CI MILES WHEN PURCHASED NEW - 23 MILES WHEN FIRST INCIDENT OCCURED 29,725 MILES SEPT 13TH, 2002 MILES WHEN SERVICE CALL OPENED 31,018 - OCTOBER 23, 2002 I NOTICED A SWOOSHING NOISE CLOSE TO MY STEERING COLUMN AND SUBSEQUENTLY TURNING MY CAR BECAME MORE DIFFICULT. THIS LEAD TO SUBSTANTIAL GRINDING/WINDING NOISE WHEN I TURNED THE VEHICLE. POWER STEERING THEN WENT OUT ALTOGETHER AND VEHICLE WAS TOWED TO THE NEAREST BMW SERVICE CENTER (SAN ANTONIO, TX 180 MILES AWAY). BMW CENTER- SAN ANTONIO REPLACED THE POWER STEERING PUMP AND OTHER RELATED COMPONENTS UNDER WARRANTY. THIS ISSUES HAS REOCCURED FOUR TIMES, APPROXIMATELY 1 ONCE A YEAR AND AGAIN ON TUESDAY OCTOBER 24TH. THE POWER STEERING PUMP HAS BEEN REPLACED 4 TIMES AND IT NEEDS TO BE REPLACED AGAIN ACCORDING TO THE SERVICE WRITE UP. NOW FROM THE REOCCURING DAMAGE, I HAVE TO REPLACE OTHER RELATED COMPONENTS AT MY EXPENSE - $1846, SINCE MY CAR'S WARRANTY IS EXPIRED. PLEASE HELP. JOE UGARTE . *NM

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