NHTSA Complaint #10170811 — 1996 FORD BRONCO

I BOUGHT 4 TIRES FROM SULLIVAN TIRES IN SCARBOROUGH, MAINE ON ROUTE 1. I PAID FOR THE UPGRADED QUALITY TIRES BY THEIR RECOMMENDATION. THE TIRES WERE GUARANTEED FOR 25,000 MILES. AFTER 14,000 MILES, ONE OF THE FOUR TIRES BEGAN TO HAVE IRREGULAR WEAR UNTIL ONE SIDE OF THE TIRE WAS COMPLETELY BALD. THE OTHER 3 TIRES ARE STILL LIKE NEW. I BROUGHT MY VEHICLE IN TO THEM ASSUMING THAT THEY WOULD REPLACE THIS TIRE. THEY TOLD ME TO COME BACK NEXT WEEK, THEY WERE TOO BUSY. I EXPLAINED THE ENTIRE SITUATION TO THEM, BUT WHEN I RETURNED THE NEXT WEEK, THE SAME PERSON HAD FORGOTTEN ALL ABOUT MY ISSUE. I EXPLAINED IT AGAIN. I HAD TO LEAVE MY TRUCK FOR THEM TO LOOK AT THE TIRE. I HAD A FRIEND PICK ME UP. I LEFT MY PHONE NUMBER FOR THEM TO CONTACT ME AND AFTER 3 HOURS WHEN I DID NOT HEAR FROM THEM I CALLED. THEY DID NOT OR WOULD NOT REPLACE THIS TIRE. THEY ACCUSED ME OF MANY THINGS THAT WERE NOT TRUE, LIKE I HAD NEW TIE-ROD ENDS PUT ON, DID NOT BALANCE THEM, DID NOT HAVE ENOUGH AIR IN IT, ETC...I SPOKE FIRST TO THE ASSISTANT MANAGER, THEN TO THE MANAGER WITHOUT ANY RESOLUTION. THEY ASKED ME TO BRING IT BACK FOR ANOTHER DAY NEXT WEEK SO THEY COULD DO A ALIGNMENT CHECK. THEY WERE NOT GOING TO ALIGN IT, JUST CHECK IT. BUT BY THIS TIME, I DID NOT TRUST THEM AND DID NOT WANT TO WASTE ANOTHER DAY WITHOUT MY VEHICLE. THEY DID NOT STAND BEHIND THEIR TIRES OR THEIR WARRANTY ON THE TIRES. I AM DISGUSTED AND I FEEL THAT OTHER CONSUMERS SHOULD BE WARNED BEFORE CONSIDERING SULLIVAN TIRES. I PLAN ON TAKING THEM TO COURT. *NM