NHTSA Complaint #10170381 — 2002 NISSAN ALTIMA

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10170381
Vehicle	2002 NISSAN ALTIMA
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	July 25, 2006
Date Filed	October 10, 2006
Mileage	99,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

CHECK ENGINE LIGHT CAME ON. ENGINE WAS USING OIL EVERY 1000-1500 MILES. TOOK CAR TO VANN YORK NISSAN. WAS TOLD CATALYTIC CONVERTER CAME APART, WAS SUCKED INTO ENGINE. HAD AN EXTENDED WARRANTY. THOUGHT IT WOULD COVER THE PROBLEM. NISSAN OF NORTH AMERICA SAID THE EXTENDED WARRANTY DOESN'T COVER THE CATALYTIC CONVERTER, THEREFORE DOES NOT COVER THE ENGINE. ASKED TO SPEAK TO A SUPERVISOR. WAS TOLD I'D GET A CALL BACK WITHIN 24 HOURS. NEVER HEARD FROM THEM. CALLED SEVERAL TIMES OVER THE NEXT FEW WEEKS. NEVER WOULD LET ME SPEAK TO ANYONE OTHER THAN THE TELEMARKETER. FINALLY RECEIVED A LETTER IN THE MAIL TO INFORM THEY WOULD NOT TAKE RESPONSIBILITY FOR THE PROBLEM. TOOK CAR TO AN INDEPENDENT MECHANIC. REPLACED SPARK PLUGS AND CATALYTIC CONVERTER. CHECK ENGINE LIGHT HAS COME ON AGAIN. I BOUGHT 2 NISSANS IN 2002- 1 ALTIMA; 1-QUEST. HAD OWNED A 1998 ALTIMA PREVIOUSLY. THOUGHT NISSAN WAS A GOOD BRAND. THOUGHT NISSAN WAS A GOOD COMPANY. THOUGHT WRONG! WILL NEVER BUY ANOTHER NISSAN PRODUCT AS LONG AS I LIVE. HAVE TOLD EVERY PERSON I KNOW. WILL CONTINUE TO TALK ABOUT THIS EXPERIENCE UNTIL I GO TO MY GRAVE. *NM

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