NHTSA Complaint #10169945 — 2003 SATURN L200

ON JANUARY 30, 2006, MY 2003 L200 WOULD NOT START. I HAD THE VEHICLE TOWED TO SATURN OF THE VALLEY WHERE I HAD PURCHASED THE VEHICLE NEW IN OCTOBER, 2002. THEY DETERMINED THAT THE PROBLEM WAS A FAILED FUEL PUMP THAT NEEDED TO BE REPLACED. AT THE TIME, THE VEHICLES MILEAGE WAS 58,270. THE TOTAL COST OF REPLACEMENT CAME TO $553.79 INCLUDING PARTS, LABOR AND APPLICABLE TAX. SUBSEQUENTLY, ON SEPTEMBER 25, 2006, I TOOK MY 2002 L200 TO SATURN OF THE VALLEY WHERE I HAD PURCHASED THE VEHICLE NEW IN OCTOBER, 2001, DUE TO A POSSIBLE FUEL PUMP LINE LEAK THAT HAD BEEN DISCOVERED ON THE PRIOR SATURDAY, 9/23/06, BY THE FIRESTONE FACILITY WHERE I HAD TAKEN THE VEHICLE FOR SERVICING BECAUSE I COULD SMELL GAS COMING FROM THE PASSENGER SIDE ENGINE COMPARTMENT. SATURN OF THE VALLEY DETERMINED THAT THE FUEL PUMP LINES WERE LEAKING AND THAT THE FUEL PUMP NEEDED TO BE REPLACED. AT THE TIME, THE VEHICLES MILEAGE WAS 75,202. SATURN OF THE VALLEY AGREED TO COVER THE COST OF THE PART BUT I PAID THE LABOR. SUBSEQUENT TO THIS, I WROTE TO SATURN CUSTOMER SERVICE AND REQUESTED THAT THEY COVER THE COST OF THE PART WITH REGARD TO THE 1/30/06 2003 L200 FUEL PUMP FAILURE. I EXPLAINED THAT THE FUEL PUMP FAILURE WAS DUE TO A MANUFACTURER'S DEFECT, AS THE SAME PART FAILED ON BOTH OF MY VEHICLES OF THE SAME MODEL, ONE PRODUCTION YEAR APART, PURCHASED NEW AT THE SAME FACILITY, AT RELATIVELY LOW MILEAGE. SATURN CORP. DENIES THAT THERE'S A MANUFACTURER'S DEFECT ON THIS PART. HOWEVER, SATURN HAS DISCONTINUED PRODUCTION OF THE L SERIES MODEL VEHICLES. THIS IS HIGHLY SUSPICIOUS AND WARRANTS AN INVESTIGATION TO DETERMINE IF A MANUFACTURER'S DEFECT IS AT FAULT. *JB