NHTSA Complaint #10169265 — 1999 DODGE GRAND CARAVAN

TRANSMISSION BROKE FROM INSIDE THE VEHICLE. METAL PENETRATED THE CASE, VEHICLE ONLY HAD 38,304 MILES ON IT. IT IS A 1999 DODGE GRAND CARAVAN SE. DODGE WOULD NOT COVER IT SINCE THEY BELIEVE IT WAS WEAR AND TEAR. FOR ME THIS WAS A SAFETY HAZARD. THIS WAS AN ACT OF GOD THAT MY HUSBAND WAS NOT KILLED WHILE DRIVING 55 MILES PER HOUR ON THE EXPRESS WAY GOING TO A WEAPONS TRAINING SITE ON THE WISCONSIN/ILLINOIS BOARDER. WE HAD AAA MOTOR CLUB BUT THE NEXT DEALERSHIP WAS OVER 35 MILES AWAY AND THEY WOULD NOT COVER THE COST. OUR BILL FROM GURNEE DODGE, 7255 GRAND AVENUE (ROUTE 132), GURNEE, IL 60031 WAS $3499.27. AND OUR TOW WAS $125.00. WE NOT ONLY BABY THE CAR, CLEAN IT AND DO PREVENTIVE MAINTENANCE ON IT EVERY 6 MONTHS, IT SHOCKED THE HELL OUT OF ME TO KNOW MY HUSBAND WAS JUST DRIVING AND ALL OF A SUDDEN ALMOST LOST CONTROL OF THE CAR ON AN OFF RAMP W/ NOTHING BUT A GALLY DROP TO LOOK FORWARD TO. I WAS ANGRY TO SEE THAT DAIMLER CHRYSLER WOULD NOT HELP US WITH THIS KNOWING THAT IT HAS A 7 YEAR 70,000 MILES POWER TRAIN WARRANTY (BUMPER TO BUMPER). THIS WAS NOT MY HUSBAND'S FAULT AND HE COULD HAVE BEEN KILLED. THANK GOD HE'S A COP AND CAN MANEUVER EVEN FROM THE TOUGHEST SITUATIONS. THE AVERAGE CONSUMER IS NOT MY HUSBAND, SO I WRITE YOU THIS NOTE TO MAKE COMPANIES LIKE DAIMLER CHRYSLER HONOR THEIR WARRANTY AND HELP THE CONSUMER WHEN A FAULTY TRANSMISSION BLOWS FROM THE INSIDE OF THE MECHANISM UP TO THE VEHICLE. THE MECHANIC AT GURNEE SAID MY HUSBAND WAS LUCKY IT HAD NOT PENETRATED THE FLOOR OF THE VEHICLE. IT COULD HAVE KILLED HIM, CUT HIM IN HALF OR EVEN CAUSED MORE DAMAGE. THANK YOU IN ADVANCE FOR HEARING MY VOICE. *NM