NHTSA Complaint #10169025 — 2004 GMC ENVOY

I BOUGHT A 2004 GMC ENVOY FROM KNIGHTLINGER MOTORS IN COUDERSPORT PA 3-2004. I STARTED HAVING SEAT BELT MALFUNCTION WITHIN THE FIRST MONTH OF PURCHASE. I KEPT GOING BACK TO THEM WHEN THE DRIVER'S SEAT BELT KEPT LOCKING INTO PLACE. THEY WOULD ASSIST IN UN LOCKING IT. OVER THE LAST TWO YEARS THE SEAT BELT MECHANICS HAVE BEEN REPLACED FOUR TIMES UNSUCCESSFULLY. IT IS NOT RIGHT THAT NOTHING WILL BE DONE TO CORRECT THIS SAFETY ISSUE. EVERY TIME I GET BEHIND THE WHEEL I TAKE A 99% RISK OF INJURY DUE TO THE FACT THAT THE SEAT BELT IS NON FUNCTIONING. IT IS A COME AND GO KIND OF THING. ONE MINUTE IT WORKS THEN THE NEXT WEEK I AM LEFT WITHOUT USAGE. I HAVE FOUR CHILDREN AND MYSELF IN THAT VEHICLE AND YET GMC HAS NOT FIXED THE PROBLEM. I HAVE CONTACTED GMC AND THEY TRIED TO APPEASE ME BY PROVIDING AN EXTENDED WARRANTY. I HAVE BEEN IN CONTACT WITH ON MANY OCCASION DISCUSSING THIS ISSUE AND YET THEY KEEP SAYING THAT THE SEAT BELT NEEDS TO BE REPLACED. ERICA FROM GMC CONSUMER MANAGEMENT AGREED THAT I SHOULD NOT HAVE TO KEEP HAVING SOMETHING REPLACED IF IT IS NOT FIXING THE PROBLEM. THE LAST TIME THIS WAS REPLACED WAS IN JUNE. WITHIN TWO HOURS IT WAS NOT FUNCTIONING CORRECTLY. NOW IT IS BACK. ONE MINUTE I CAN USE MY SEAT BELT AND THEN NEXT TIME I GET IN I DON'T GET TO. I RECENTLY PHONED ERICA AGAIN TO EXPLAIN THAT THIS IS A SAFETY VIOLATION AND THAT SHE NEED TO CONTACT ME SO THAT WE COULD DISCUSS OPTIONS. TO DATE MY PHONE CALLS GO UNANSWERED. THE LAWS DEMAND THAT YOU WEAR A SEAT BELT AT ALL TIMES BUT I CAN NOT DO SO WITH MY GMC. DO I HAVE TO WAIT FOR DEATH BEFORE THIS ISSUE IS TAKEN CARE OF. WINTER IS COMING AND IT IS UNFAIR THAT MY TRUCK WILL SIT IN THE GARAGE ON THE DAYS THAT I FEEL UNSAFE TO TRAVEL WITHOUT A SEAT BELT. WHY DID I SPEND $42000 ON AN AUTOMOBILE THAT WAS SUPPOSE TO KEEP ME SAFE. WHAT I FEEL IS UNFAIR IS THIS BAD TREATMENT. *NM