NHTSA Complaint #10169012 — 2003 NISSAN ALTIMA

PURCHASED NEW 2003 NISSAN ALTIMA 2.5S IN JULY 2003. CAR TAKEN TO DEALER FOR ROUTINE CHECKS AND OIL CHANGES. AT 59K, DEALER ADVISED THAT RADIATOR HAD CORRODED AND NEEDED REPLACING. DEALER ATTRIBUTED PROBLEM TO BEING IN A "SALT" STATE. HOWEVER, NISSAN RECALLED OTHER PARTS BECAUSE I LIVE IN A SALT STATE, BUT NOT THIS ONE. AFTER SEVERAL PHONE CALLS, FILED COMPLAINT WITH NISSAN BECAUSE I FELT THIS WAS A PART THAT SHOULD BE REPLACED DUE TO TECHNICAL BULLETINS PUBLISHED REGARDING RADIATOR CAP REPLACEMENT AND WHY WOULD A RADIATOR NEED REPLACING AFTER ONLY 3 YEARS? NISSAN ADVISED TO TAKE TO ANOTHER DEALERSHIP. SECOND DEALERSHIP PERFORMED PRESSURE TEST, FOUND A LEAK IN THE RADIATOR. CLAMPS ALSO CORRODED. THIS DEALERSHIP ADVISED THAT RADIATOR CAPS SHOULD BE REPLACED ON NISSANS EVERY 30K. NISSAN CUSTOMER SERVICE CLAIMS THAT THEY ARE NOT RESPONSIBLE, THEY WILL NOT REPLACE AT THEIR COST. VERY DISAPPOINTED IN NISSAN CUSTOMER SERVICE, THEY DO NOT STAND BEHIND THEIR PRODUCT. NISSAN CUSTOMER SERVICE ALSO BAD AT RETURNING CALLS, NOT FORWARDING YOUR CALLS AND HAVE TO REPEAT EVERY THING YOU SAY MULTIPLE TIMES, AND CONDESCENDING TOWARDS CUSTOMER. WILL NEVER BUY ANOTHER NISSAN AGAIN AND WILL TELL EVERYONE I KNOW OF THE PROBLEMS. REPLACED RADIATOR WITH AFTER MARKET PART, COST $600 OUT OF POCKET. SHOP THAT REPLACED PART ADVISED THAT NISSAN RADIATORS ARE ON NATIONAL BACKORDER AND THAT HE GETS NUMEROUS CALLS TO REPLACE THIS PART ON NISSANS. EVERY SHOP THAT I CALL WAS SURPRISED THAT I WANTED TO REPLACE THE RADIATOR SINCE THE CAR WAS SO NEW. *NM