NHTSA Complaint #10168964 — 2002 CHEVROLET SILVERADO

BRAKES FAILED DURING EMERGENCY STOP, NEARLY CAUSING SERIOUS ACCIDENT. CHEVROLET DEALER CITED RUSTED BRAKE ROTORS. CHEVROLET REFUSED TO PAY FOR REPAIR, CLAIMING (ACCORDING TO DEALER) LOW MILEAGE (17,031) INDICATED TRUCK "SAT" TOO MUCH, PROMOTING RUST. REAR ROTORS REPLACED IN JUNE, 2005. FRONT ROTORS WERE REPAIRED BUT HAVE NOW BEEN IDENTIFIED AS RUSTED AND IN NEED OF REPLACEMENT (AUGUST, 2006). TWO DEALERS HAVE ACKNOWLEDGED THAT PARTS (COMPOSITE ROTORS) ARE OF INFERIOR QUALITY AND HAVE EXPRESSED THEIR FRUSTRATION THAT GM HAS NOT RECALLED. CHEVROLET REFUSES TO ACKNOWLEDGE THE PROBLEM OR TO ASSIST IN REPAIR COST, CALLING THE SITUATION A "MAINTENANCE ISSUE" CAUSED BY THE ENVIRONMENT (CASE # 1-427-765-013). CHEVROLET CLAIMS THIS IS THE DEALER'S DIAGNOSIS, ALTHOUGH THE DEALER CLEARLY STATED TO ME THAT THE PARTS ARE INFERIOR. I REQUESTED A COPY OF MY FILE AND WAS REFUSED (CHEVROLET CALLS IT "PROPRIETARY" INFORMATION). *NM